Job Description

To maximise branch profitability and sustainable development of the branch by creating an optimal environment through:

• Maintaining and improving retail practices and systems used
• Supporting, monitoring, co-ordinating and managing the work done by direct reports
• Meeting and exceeding the expectations of the customer

Job Advert Details
Job Category Retail
Job ObjectivesPeople Management

• Conduct daily planning meetings with managers and controllers in line with regional managers operational requirements, in order to allocate tasks to responsible staff
• Monitor and facilitate branch managers and controllers performance to consistently meet or exceed operational, sales and cost saving targets and productivity standards within their areas of responsibility
• Lead, motivate, coach and enable direct reports to meet profitability and customer service standards
• Train and develop direct reports according to the core competencies of their roles and ensure co-ordination of training and the delivery thereof is done in a professional manner
• Identify and develop high potential staff for succession planning purposes
• Performance of staff meets minimum operational KPI requirements at all times as a result of ongoing coaching and performance feedback
• Human resources processes adhere to corporate policies and procedures and labour legislation
• Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner

Branch Profit Maximisation

• Plan, implement and monitor regional managers operational requirements at branch level
• Consistently achieve or exceed regional objectives and targets
• Manage, monitor and facilitate efficient branch operations and sales performance for ensuring consistent profit maximisation (i.e. non-expenses / sales profit)
• Consistently maximise branch gross profit through effective management of key gross profit drivers (e.g. sales and markdowns)
• Implement and facilitate achievement of maximised budgeted sales of the branch
• Maintain stock holding budget and stock ordering within required parameters
• Update and guide Branch staff consistently on sales budgets and targets received from head office
• Maintain 100% consistency and adherence to stock price changes
• Manage and maintain assets register within set regional parameters
• Take corrective action to address sub-standard branch performance and update status report

Branch Proitability Reporting

• Provide timely and accurate reporting i.r.o:

• Profit and Loss reports
• Stock holding number of days report
• Purchase versus sales reports
• Waste and damage reports
• Admin reports
• 6-monthly stock take reports
• Identify improvement opportunities and possible challenges (as per business intelligence report and other information sources), making recommendations for corrective action to proactively address these

Meeting Customer Expectations

• Maximise customer loyalty by creating a consumer-friendly environment through effective people and process utilisation
• Ensure effective implementation and monitoring of company customer returns / complaints policy
• Resolve or refer all unresolved branch queries to Checkline within 24 hours

Stock Availability Assurance

• Pro-actively plan, monitor and maintain consistent stock range availability and movement according to demand and making alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs)
• Proactively plan, communicate and implement stock promotions according to seasonal changes
• Oversee accurate 6-monthly stock taking process in line with company policy and procedures

Housekeeping and Compliance Assurance

• Comply with hygiene and housekeeping standards at all times
• Maintain all equipment assets at all times as per company standards
• Consistently adhere to audit and required legislative standards and statutory requirements i.r.o:

• Branch inspections
• Equipment checks (tills, refrigerators and freezers)
• Food safety and hygiene standards
• OHS Act standards
• Comply with alarm call-out policy

Qualifications

• Grade 12 or equivalent (essential)
• Retail management diploma (desirable)

Experience

• Branch management/supervisory experience in retail environment (desirable)
• Experience in Shoprite procedures (desirable)

Knowledge and SkillsDesirable knowledge and skills:

• Sales target budgeting
• In-store stock management
• Expense budget planning and control
• Promotional planning
• Retail store operations management
• Branch reporting
• Merchandising

Shoprite Holdings