Job Description

Purpose of this role is to ensure the branch provides world class service to both internal and external clients; that employees are training and skilled to an appropriate level; branch achieves budget with regards to revenue, expenses and net profit; engender a winning culture that recognises extraordinary efforts.Duties include:

• Staff Leadership

• Optimize individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff
• Manage the change process with your Business units
• Monitor and optimize utilization and performance of all resources
• Create ideas to streamline processes and ensure increased efficiencies and effectiveness
• Create solutions to resolve staff / resource problems
• Performance manage staff when required
• Chair disciplinary processes when required

• Operational Management

• Ensure the effective running and co-ordination of the Operational Functions within the Branch.
• Continuously review the operational and process guidelines (ISO 9001:2000)
• Co-ordinate the ISO audits process in your respective Branch
• Identify potential risk areas and implement mitigation strategies
• Make sound commercial business decisions, within given mandates.
• Ensure an effective and efficient Insurance Claims process is in place within the Branch
• Gain a full understanding of the operational system
• Financial Management

• Manage the Profit and Loss of the Branch
• Investigate and implement ways in which to reduce costs and increase margins
• Prepare the Branch and Business Units budgets
• Present budgets to management
• Ensure timeous resolution of outstanding debtor queries, foreign debtors' queries, creditor reconciliation queries and foreign account queries
• Customer Satisfaction

• Maximise customer satisfaction through co-operation with allied disciplines (entries, invoicing, etc.) and third parties (Customs, Transporters, etc.)
• Manage and optimise the first-time right principle ensuring client satisfaction
• Visit clients and communicate telephonically with clients
• Manage declining revenue from clients and create solutions in which to regain business where need be
• Continually review client commercial terms ensuring relative return for work performed
• New Business Sales

• Manage the sales staff
• Ensure sales staff have targets and the sales process is understood and implemented
• Approve tenders and proposals according to the Tender and proposal process
• Liaise with sales staff regarding new client's requirements and the client take-on process
• Ensure client calls are made and manage the effectiveness of these calls
• Attend sales calls with sales staff
• Gain new business directly

Minimum Requirements:Knowledge & Experience

• Matric or Senior Certification equivalent
• An appropriate tertiary qualification (Degree or National Diploma). Additional qualifications in the field of supply chain management, freight forwarding, or operations management would be preferable
• 10 years' experience within the Logistics and Supply Chain Industry - Customs Clearing knowledge preferable
• Experience in Leading managers and multi skilled teams
• Experience in Leading change management initiatives is preferable
• Superior communication skills, both written and verbal
• Computer Literate with good Excel, Outlook and Word skills

SkillsBusiness Acumen Business Planning Customer Service Sales New Business DevelopmentIndustriesCourier Logistics

Staff Unlimited