Job Description

A leading manufacturer of refrigerated bodies and trailers is seeking a dedicated and experienced Branch Manager to oversee their Service and Repairs Centre in Kempton Park. With a commitment to delivering excellence in service and maintaining strong customer relationships, this company is looking for a dynamic individual to lead their team and drive success.

Responsibilities:

• Oversee the day-to-day operations of the Service and Repairs Centre, ensuring efficient and effective service delivery.
• Manage and lead a team of service technicians and support staff, providing guidance, training, and performance feedback.
• Ensure high levels of customer satisfaction by delivering quality service and resolving customer inquiries and concerns promptly.
• Develop and implement strategies to increase service center productivity and profitability.
• Monitor service center performance metrics, such as repair turnaround time, service quality, and customer satisfaction, and take corrective actions as needed.
• Maintain inventory levels of spare parts and equipment, and ensure accurate record-keeping of all transactions.
• Collaborate with other departments, such as sales and production, to ensure seamless coordination of operations.
• Ensure compliance with health and safety regulations and company policies and procedures.
• Develop and maintain relationships with key customers and suppliers to support business growth and expansion.

Requirements:

• Bachelor's degree in Business Administration, Engineering, or related field (preferred).
• Proven experience in a managerial role, preferably in the automotive or manufacturing industry.
• Strong leadership and people management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and stakeholders.
• Solid understanding of service center operations, including repair processes, inventory management, and customer service principles.
• Knowledge of health and safety regulations and compliance requirements.
• Strong problem-solving skills and the ability to make sound decisions under pressure.
• Proficiency in Microsoft Office suite and other relevant software applications.
• Ability to work independently and collaboratively in a fast-paced environment.
• Valid driver's license.

Location: Kempton Park, Gauteng

If you are a results-oriented individual with a passion for leading teams and delivering exceptional customer service, we invite you to apply for this exciting opportunity. Join our team and be part of a company that is dedicated to excellence in service and customer satisfaction. Apply now!

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