Job Description

###

Manage, monitor and lead branch activities and processes in order to achieve performance targets, goals and operational excellence through compliance and customer service delivery.

###

Position Overview

###

Specific Role Responsibilities

Daily:

Come to work with a win-win attitude. Sit with Sales managers and F & I Managers. Discuss Debtors, deals invoiced, deals pending and activities, applications, trade- in valuations, stock levels, Daily CMS meetings and sales activity planning. Every morning check vehicle debtors. Check loan car status Do a daily walk-about of your Dealership/Branch ensure it is clean and tidy and is inviting to your customers Handle customer complaints daily, follow-up and close them off.

Weekly:

Meet with salesmen, sales managers and F & I managers together twice a week. Meet with salesman to discuss individual targets and how many deals they are each on and how many deals they will have invoiced and delivered by Friday (mini-month-end). Weekly meeting with all managers: sales managers, F & I managers and accountant. Discuss any challenges within the department and find solutions Go through trading accounts, have Accountant correct any errors you pick up. Do this weekly to prevent the month end discrepancies. Two fleet visits a week by DP, Sales Manager and sales person. Ensure sales manager has two vehicles per salesman invoiced and delivered by the end of each week. Check expense schedules; ensure expenses are in line and in accordance with the budget. Sign off weekly stock takes. Check weekly M & M report with used car manager. Check stock levels weekly. Ensure sales training is occurring weekly. Check sales manager D.O.C. weekly and check that it balances to trading account. Do weekly boots and bonnet inspections of all company demos. Check branches activities, phone-ins, walk-ins, demo's valuations, sales, invoices pending. Check alarm system is working at least once a week. Ensure and check weekly that all security measures are in place to secure staff and dealership.

Monthly:

Review trading account with Accountant. Ensure that we are in line with the budget and benchmarks. Review and sign off Recon file with Accountant. Review and check all debtors with Accountant. Review final expense schedules; look for ways to cut expenses. Check vehicle stock holding at month end. Complete Managers' Commissions and sign off. Sign off all Sales Executives' Commissions. Ensure all commission earners receive a copy of their commission sheets, once they have signed them off. Do monthly performance appraisals with each Manager. Month-end stock-take to be done with the Accountant and yourself. Monthly Managers' meeting to discuss previous month's results, department by department. Discuss any abuse of expenses. Carry out additional reasonable duties from time to time at the discretion of Management. Action Plan for the new month. Plan marketing activities and promotions. Maximise Company profitability through the sale of vehicles and associated products Plan your weekly advertising with sales managers. Ensure receptionist and F & I manager are aware of what you are advertising
###

Qualifications and Experience

Diploma in Business Management or relevant qualification will be advantageous Computer literate with an intermediate level Excel and Outlook. A valid drivers' license. 3 - 5 Years experience in Management 4 - 6 Years in the automotive Industry
###

Skills and Personal Attributes

Communication skills Personnel Management, including a working understanding of the application of relevant labour legislation Analytical thinking Employee development Relationship building Commercial thinking Driving results Openness to change Remaining composed Conflict management Managerial competence Independent and a self-starter Proactive, able to demonstrate initiative. Able to remain committed to creating and maintaining high quality and standards. Business and Operations Management. Developing sales Financial Acumen Governance, Ethics and Values and Negotiation Skills Occupational Health and Safety Operations Risk Management Planning * Budgeting Planning