Job Description

We are seeking a dynamic and experienced Branch Manager to shadow the current owner of our newly acquired IT company in Middelburg, Mpumalanga. The company provides IT-managed services to SMEs and the mining sector. The successful candidate will work closely with the owner for 3 years, learning the intricacies of the business, building relationships with clients, and preparing to take over complete management of the branch upon the owners departure.This role requires a strong background in IT services, exceptional leadership skills, and the ability to manage operations, client relationships, and team performance. The ideal candidate will be a strategic thinker with a hands-on approach to business management.Key Responsibilities:1. Shadowing- Work closely with the owner to understand the companys operations, culture, and client base.- Learn the specifics of the IT-managed services, particularly in the SME and mining sectors.- Build and maintain relationships with key clients and stakeholders.- Gain insight into the companys financial management, including budgeting, forecasting, and profitability.- Assist the owner in day-to-day management tasks, including team leadership, project management, and service delivery.2. Branch Management- Take full responsibility for the branchs operations, including service delivery, client satisfaction, and financial performance.- Develop and implement strategic plans to grow the business and expand the client base.- Manage and lead a team of IT professionals, ensuring high performance and professional development.- Oversee the delivery of IT-managed services, ensuring compliance with SLAs and client expectations.- Monitor and manage the branchs financial performance, including revenue, costs, and profitability.- Identify and pursue new business opportunities, particularly in the SME and mining sectors.- Maintain and strengthen relationships with existing clients while identifying opportunities for upselling and cross-selling.- Ensure compliance with company policies, industry standards, and legal requirements.Qualifications and Experience:- Bachelors degree in Business Administration, Information Technology, or a related field (preferred).- Minimum of 5 years of experience in IT services, focusing on managed services.- Proven experience in a leadership or management role, preferably within the IT industry.- Strong understanding of IT infrastructure, cloud services, cybersecurity, and network management.- Experience working with SMEs and/or the mining sector is highly advantageous.- Excellent financial acumen, with experience in budgeting, forecasting, and profitability management.- Strong client relationship management skills, with a track record of maintaining and growing client accounts.- Exceptional communication, negotiation, and interpersonal skills.- Ability to work independently and make strategic decisions.Key Competencies:- Leadership and team management.- Strategic thinking and business development.- Client relationship management.- Financial management and budgeting.- Problem-solving and decision-making.- Adaptability and resilience.- Strong technical knowledge of IT managed services.Why Join Us?- Opportunity to take over and lead a successful and established IT company.- Work closely with an experienced owner to gain invaluable knowledge and insights.- Be part of a growing organization with a strong reputation in the SME and mining sectors.- Competitive salary and benefits package.

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