Job Description

Cape Town. Well-established and reputable company seeking an experienced, results-driven Branch Manager to oversee operations in the Western Cape. If you have a strong background in shipping and logistics, and possess exceptional leadership and commercial acumen, this is an exciting opportunity to lead a high-performing team while driving growth and profitability.As Branch Manager, you will play a pivotal role in managing day-to-day operations, optimizing revenue generation, fostering strong customer relationships, and ensuring exemplary service delivery across all areas. You will be expected to deliver on business objectives while maintaining a focus on operational efficiency and customer satisfaction.Key Responsibilities:Strategic Leadership:Lead and oversee the management of the Western Cape branch, contributing to the strategic direction of the companyDifferentiate the business from competitors through innovative strategies and superior service deliveryDrive revenue growth and cost efficiency across all operational functionsCustomer Relationship Management:Build and nurture strong relationships with key importers, exporters, and other stakeholdersSupport the sales team in maintaining seamless customer engagement and ensuring high levels of customer satisfactionActively manage and update CRM records, ensuring transparency and accountabilityTake charge of key reefer customer relationships, ensuring their specific needs are met, especially in temperature-sensitive logisticsOperational Excellence:Oversee export-booking performance, ensuring optimal slot utilization for both laden and empty allocationsEnsure high productivity and service standards by managing equipment supply, claims resolution, and vessel operationsProvide operational support and leadership as neededRefrigerated Cargo Expertise:Act as the main point of contact for reefer customers, ensuring seamless communication and timely resolution of service issuesOffer proactive support to customers, identifying opportunities to upsell or cross-sell value-added servicesGather customer feedback and market intelligence to continuously improve service offeringsManage key reefer commercial accounts, providing tailored solutions for complex logistics needsTeam Management:Lead and manage branch staff, ensuring high productivity and compliance with labour laws and company proceduresFoster a collaborative and positive work environment, encouraging professional growth and teamworkMarketing and Reporting:Oversee all marketing, import, export, and operational activities at the branch levelPrepare and submit regular performance reports, ensuring alignment with company goalsWhat We Are Looking For:Strong operational expertise in both import and export freight managementProven experience in handling reefer cargo and navigating associated complexitiesDemonstrated leadership in a high-paced environment, with the ability to manage and develop teamsExcellent interpersonal, negotiation, and customer relationship management skillsSolid understanding of financial management, budgeting, and cost controlAbility to proactively solve problems and align business strategies with customer needs Apply:

Sandi Crowther Recruitment