Job Description

Who are we?MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the what-ifs of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!Broker Support Administrator Responsibilities

• Dealing with brokers who are very demanding on calls.
• Basic admin, linking policies with new brokers, removing brokers off policies, removing broker fees.
• Checking account premium movements.
• Commission queries (payments queries by brokers)
• Listening to calls and applying content of calls.
• Handling complaints and queries.
• Must be familiar with FSCA.

Minimum Qualification Required

• Grade 12/ Standard 10/NQF 4

Minimum Experience

• Exposure to the broker or dealer servicing environment
• Minimum of 2 years of broker/dealer sales or administration and client services.

Deliverables include, but will not be limited to

• Attend to incoming queries either telephonic or via email from both Brokers and Broker Admin staff.
• Assist with support queries for brokers.
• Provide brokers with constant feedback on queries.

Competencies Required

• Grade 12/Standard 10/NQF 4
• Above average computer literacy in MS Word and Excel
• Above average numeric skills
• Analytical
• Must be highly proficient in dealing with clients at all levels.
• Excellent verbal and written communication skills
• Fluent in English & another SA Language - both verbal and written, Afrikaans preferable.
• Attention to details.
• Self-motivated
• Problem solving skills and solution oriented.
• Flexibility
• Ability to multi-task and cope with pressure.
• Commitment to personal and team goals
• Professionalism
• Presentable
• Ability to apply business rules and processes.
• Good negotiating skills
• Team Player
• Email etiquette

Knowledge and SkillsProcessing transactions and conduct simple calculationsData collection and analysisRecord keeping, filing and maintenance of databasesMaintain work standards and quality verificationPersonal AttributesPlans and aligns - Contributing dependentlyCommunicates effectively - Contributing dependentlyAction orientated - Contributing dependentlyOptimises work processes - Contributing dependentlyBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.Core CompetenciesBeing resilient - Contributing dependentlyCustomer focus - Contributing dependentlyCollaborates - Contributing dependentlyCultivates innovation - Contributing dependentlyDrives results - Contributing dependentlyTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 31 October 2024.Our commitment to transformationAt MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Sanlam