Job Description

Main purpose of the jobThe Broker Consultant, is responsible for helping build the brand, manage broker relationships through attracting, engaging and retaining profitable new business from brokers within the target market in order to increase the broker base to enhance channel profitability. Their duties include coordinating with the business leadership, pricing and operational teams to ensure the ambitions of the business are achieved.Sales & Marketing

• Develop and implement marketing plans that will outperform competitor strategies.
• Continuously analyze competitor strategies and ensure knowledge is current on competitor activity, new products and services.
• Promote and market the Oneplan brand and its solutions to brokers to influence the sale of in-house products.
• Partner with and identify the needs of brokers and provide the necessary support.
• Negotiate with intermediaries regarding the level of business and servicing requirements.
• Promote Oneplan solutions through marketing presentations and training.
• Establish and maintain business relationships in order to grow market share with existing brokers.
• Ensure the business's processes and policies are adhered to in the management of relationships at all times, and to represent the company in a professional, business-like manner.
• Efficiently apply technology and update investment knowledge in the business.
• Prepare quotations, receive and check new business applications.
• Arrange premium payment facilities and open new facilities as required.
• Initiate and manage marketing drives to secure profitable, quality new business from brokers.
• Maintain productive levels with acceptable quality of business and manage the risk of such business.
• Manage administration related to missed payments, broker contract applications, after sales service, etc.
• Deliver training to brokers to ensure their understanding of Oneplan products and services where necessary.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
• Provide regular reports on delivery of services against agreed service standards and in terms of overall client targets.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Contribute to the process of developing client service standards in order to ensure clients receive clear and accurate information and are kept informed at all times.
• Manage the delivery on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development.
• Research and monitor financial market trends to ensure that plans are relevant, effective and to identify any necessary updates.
• Prepare, interpret and present client financial performance and other relevant information so enhance client understanding and facilitate decision-making.
• Conduct client financial needs analysis in order to develop and implement a customized financial plan to achieve clients' financial goals.

Account Management

• Meet goals for volume and value of quality new business quoted and written within company Management of own portfolio.
• Recommend or implement changes to improve productivity, profitability, growth and the quality of assigned book of business.
• Service, grow and maintain renewal policies.
• Confirm rating and cover on endorsements requested.
• Review segment profit/growth results and trends to recommend and implement action plans to produce profitable underwriting results.
• Ensure that all premiums are received and up to date on all accounts in portfolio.
• In collaboration with credit control review and discuss all outstanding premiums and arrears with Brokers on a monthly basis.
• Underwriting/Risk Analysis: Analyze qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price.
• Recommend creative alternatives in regards to rating plans, coverage and payment plans.
• Decline unsuitable risks.
• Ensure that policy transactions (quotes, new business, endorsements, renewals, post loss, cancellations) are issued and changes recorded accurately and in a timely manner by rating and/or capturing transactions to the core business system.
• Ensure reinsurance is in place, where applicable

Process Adherence

• Ability to manage their own workload.
• Always comply with company policy and procedures
• Pro-active approach to process improvement.
• Any additional responsibilities as required from time to time

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication and collaboration across the organization
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12/NQF 4 equivalent qualification.
• B.Com/Higher Diploma or equivalent business related qualification(Advantageous)
• Meets FAIS Fit & Proper requirements as per legislation - RE5 (essential)
• Valid driver's license and own transport.
• Product knowledge and competitor intelligence.
• 3-5 years experience in Broker Account Management environment (Essential)
• Experience In Financial Services Industry (Essential)

Functional Competencies

• PC Literacy- word, excel, email and internet
• Ability to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents
• Ability to work independently
• Function under pressure and ability to work under strict deadlines
• Adaptability
• Strong analytical and problem-solving skills
• Detail-oriented with excellent data entry skills
• Thorough understanding of the insurance industry and its products

Essential

• Evaluating Problems
• Investigate Issues
• Problem Solving
• Building Relationships
• Communicating Information
• Showing Resilience
• Adjusting to Change
• Giving Support
• Processing Details
• Structuring Tasks
• Organising skills

Behaviors

• Energy
• Passion
• Respect for others
• Honest and Fair
• Positive Attitude
• Client Focus
• Tenacity
• Achieves Results

Oneplan Underwriting Managers