Job Description

RESPONSIBILITIESCustomer Relationships DevelopmentMake calls by telephone to customers to offer new products to existing client base.Customer Needs ClarificationInterview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes.Sell Customer PropositionsIdentify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures.Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.Operational ComplianceDevelop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.Customer Relationship Management (CRM) DataSchedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.Performance ManagementPrioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.Personal Capability BuildingKeep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.Sales Opportunities CreationIdentify potential customers by obtaining information, referrals, and recommendations from existing customers.BEHAVIORAL COMPETENCIESCustomer FocusBuilds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.Being ResilientRebounds from setbacks and adversity when facing difficult situations.For example, is calm and professional in difficult situations; continues to work toward objectives. Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity.Situational AdaptabilityAdapts approach and demeanor in real time to match the shifting demands of different situations.For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt earlyInterpersonal SavvyRelates openly and comfortably with diverse groups of people.For example, recognises even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.Instills TrustGains the confidence and trust of others through honesty, integrity, and authenticity. For example, acts consistently with the organisation's policies and practices. Shows honesty and candor when working with others. Honors agreements and meets commitments.Ensures AccountabilityHolds self and others accountable to meet commitments.For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.PersuadesUses compelling arguments to gain the support and commitment of others.For example, positions and packages ideas so that they will resonate strongly with a wide variety of stakeholders. Uses strong logic and compelling evidence. Works with others to find creative win-win solutions; achieves consensus through compromise.Communicates EffectivelyDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.Plans and AlignsPlans and prioritises work to meet commitments aligned with organisational goals.For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skillful use of resources and support to deliver efficient, high-quality work.Manages ConflictHandles conflict situations effectively, with a minimum of noise.For example, seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions; seeks agreement on critical issues.Action OrientedTakes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.Drives ResultsConsistently achieves results, even under tough circumstances.For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.SKILLSDirect SalesWork with guidance to maximise the volume and value of direct sales.Verbal and written CommunicationUse clear and effective verbal communications skills with guidance to express ideas, request actions and formulate plans or policies.Computer skillsSupport business processes with guidance and understand and effectively use standard office equipment and standard software packages.Action Planning and work schedulingWork with guidance to develop appropriate plans or perform necessary actions based on recommendations, requirements and achieve performance targets by optimising work scheduling.Writing skillsUse clear and effective writing skills with guidance to express ideas, request actions and formulate plans or policiesTOOLSTelephone systemAvayaEDUCATIONGeneral EducationMatric / Grade 12 or SAQA Accredited Equivalent (Essential)Regulatory Exam 5 (Advantageous)Wealth Management Qualification (Advantageous)EXPERIENCEGeneral Experience2 or more years telephonic sales experience (Essential); Experience in cold calling (Advantageous)ADDITIONAL INFORMATION*SAQA Accredited Equivalent - it is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. *Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified

1Life Insurance