Broker Support Agent

Cape Town, Western Cape, South Africa

Job Description


Requisition Details & Talent Acquisition ContactREQ: 131223Talent Acquisition Consultant: Lerato SitholeLocation: Western CapeCluster: Wealth- InsuranceClosing Date: 10 July 2024Job FamilySales And ServicesCareer StreamSalesLeadership PipelineManage Self: ProfessionalFAIS AffectedFAIS Affected - YesJob Purpose

  • By supporting the Risk Advisor within Nedbank Insurance brokerage, we drive the Nedbank Insurance brand and service strategy in achieving targets. Maximize operational efficiency, identify, and address client needs. Maintain and build relationships with all stakeholders.
Job Responsibilities
  • Service and manage a portfolio of clients.
  • Responsibilities include management of policy renewals, retention, policy amendments, client queries, verification of client data.
  • Assisting Risk Advisor in obtaining quotations, onboarding of clients and issuance of policies.
  • Adherence to underwriting criteria and application.
  • Adherence to service standards and Service Level Agreement (SLA).
  • Identify and recommend ways to improve business processes and systems to operate more effectively and adding value to clients and business.
  • Support the achievement of the business vision, strategy, and values.
  • Achieving development goals.
  • FAIS requirements being achieved and fully complied with.
  • Comply with Risk standards, policies and procedures as required by Compliance.
  • Share knowledge and industry trends with team and stakeholders during formal and informal interactions.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
Essential Qualifications - NQF Level
  • Matric / Grade 12 / National Senior Certificate
Essential Qualifications
  • Qualification as per FSCA list: Cat 1.2 and 1.6 (Short-term Insurance Personal & Commercial lines)
  • First Regulatory Examination: Representatives (RE5)
Minimum Experience Level
  • 3-5 years working experience in the short-term insurance industry (Personal & Commercial lines)
  • Experience working in a short-term insurance brokerage
  • DOFA for Cat 1.2 and 1.6 for 12 months or more
Technical / Professional Knowledge
  • Communication Strategies
  • Data analysis
  • Governance, Risk and Controls
  • Nedbank policies and procedures
  • Principles of financial management
  • Principles of project management
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Cluster Specific Operational Knowledge
  • Credit and risk Knowledge
Behavioural Competencies
  • Building Partnerships
  • Earning Trust
  • Energy
  • Facilitating Change
  • Innovation
  • Work Standards
  • Planning and Organizing
  • Customer Focus
DisclaimerPreference will be given to candidates from the underrepresented groupsPlease contact the Nedbank Recruiting Team at +27 860 555 566If you can't find the job you're looking for, activate job alerts to be one of the first to know when new positions open up.

Nedbank

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Job Detail

  • Job Id
    JD1325732
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cape Town, Western Cape, South Africa
  • Education
    Not mentioned