Job Description

ROLE PURPOSEManagement of all Client's Contractual requirements for contract adherence, reporting and processes and procedures.MAIN OUTPUTSBusiness Administrator:

• Prepare reporting, presentations and correspondence with input from regional management (daily/weekly/monthly/quarterly and annually)
• Manage general administration activities such as parking, refreshments, catering, booking of meetings, venues and taking minutes
• Make travelling arrangements and manage the associated activities for management and /or other employees
• Screen phone calls, enquiries and requests, and handle them when appropriate
• Ensuring timeous payment of invoices through Procurement and SAP modules
• Responsible for further specific projects as delegated by the Executive

Operations Admin Support:

• Monitor and provide information for regional on time service delivery as per SLA's or as agreed with Client in line with the contract.
• Pro-actively interact and engage with Operational Management to understand areas of improvement and ensure that turn-around times are shortened to continuously improve customer satisfaction.
• Ensure relevant feedback, information and reports are prepared, submitted and presented to various stakeholders on all aspects of service delivery and profitability.
• Providing input to relevant resource management process improvements in order to ensure operational processes support timeous.
• Ensure that administration functions result in contractual and governance compliance.
• Ensure IMS compliance, Health & Safety is a primary function and all mechanisms, processes and procedures are in place, always monitored and adhered to.
• Have a basic GSM (Global System for Mobile telecommunications) knowledge and understanding.
• Assist with Telecoms network analysis in order to improve R1 availability (measure for mobile network uptime circle) nationally.

Contract Compliance:

• Report development facilitator between user and BI report developer.
• Responsible for process, form, guideline and work instruction compiling and implementation.
• Compiling and maintaining of Operational Manual.
• Client / Supplier Contractual Compliance.
• Change Control Note Management.
• Risk Notification Management.

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCEThe Applicant must meet the following requirements:

• Matric (Senior Certificate)
• Certificate in Administration or relevant qualifications
• Code B Drivers License
• Minimum 5 years experience in business administration and or property or facilities management

TECHNICAL/CORE COMPETENCIES

• Business Process Management
• IMS (Integrated Management System)
• Cost Management
• Asset Management
• Fundamentals of Facilities Management
• Customer Relations
• Microsoft Offices (Intermediate), Proficient in Excel/Access, MS office packages
• SAP Knowledge
• Occupational Health and Safety Act

FUNDAMENTAL COMPETENCIES

• Business Acumen
• Decisiveness
• Display pursuit of excellence
• Maintain confidentiality
• Etiquette / Courtesy in Business
• Planning & execution skills
• Problem Analysis
• Demonstrate independence
• Interactive reasoning
• Customer Focus
• Analytical and forward thinking
• Relationship Building

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