Job Description

The Internet Explorer 11 browser is no longer supported. We recommend the new browser from Microsoft.Business AdministratorDetailsClosing Date 2024/09/19
Reference Number HOL240912-3
Job Title Business Administrator
Business Unit Hollard Life Solutions
Department Middle Office
Job Family Operations - incuding Claims, Policy Servicing, Underwriting and Retentions
Job Type Classification Fixed Period Contractor
Reporting To Senior Middle Office Manager
Number of Positions 1
Location - Town / City Parktown
Location - Province Gauteng
Location - Country South Africa
Job Advert SummaryHello an exciting new opportunity has just become available in our Life Solutions, Operations: Middle Office Area. We are looking to recruit an Internal Business Adminstrator.Role Objectives:The Business Administrator is responsible for providing expert client service by understanding and addressing clients' financial needs, recommending appropriate insurance policies, and ensuring ongoing policy management. Additionally, this role supervises the handling of advanced escalations, provides mentorship to newly appointed advice representatives, and oversees the resolution of complex customer issues. The individual in this role will also ensure compliance with regulatory requirements and maintain accurate records.Key Responsibilities:1. Client Consultation & Policy Recommendations:- Field calls from clients to understand their financial needs and goals regarding insurance.
- Conduct needs assessments to determine appropriate life insurance coverage.
- Explain various life insurance options, including term and whole life policies, to meet clients needs.
- Recommend suitable policies based on clients financial status, needs, and goals.

• Sales, Networking & Policy Management:

- Build and maintain a strong client base through effective relationship management and networking.
- Assist clients in completing insurance applications, ensuring all policy requirements are met.
- Monitor and update clients on policy changes, new products, and opportunities for additional coverage.

• Claims Assistance & Compliance:

- Provide guidance and support to clients throughout the claims process, addressing any questions or concerns.
- Ensure all activities comply with South African insurance regulations and Hollard policies and procedures.
- Maintain accurate and up-to-date records of client interactions, policy details, and financial transactions.

• Supervision & Support on Advanced Escalations:

- Supervise the handling of advanced escalations, ensuring cases are resolved efficiently, effectively, and in accordance with company policies and regulatory requirements.
- Manage complex and high-priority customer issues, including executive-level escalations, premium rerates, and special policy restarts.
- Provide guidance and mentorship to newly appointed advice representatives and their respective teams to achieve performance goals.

• Team Management & Compliance Oversight:

- Conduct regular team meetings to review performance, discuss challenges, and share best practices.
- Ensure the Advanced Escalations team handles cases with advanced expertise and in a timely manner.
- Supervise the handling of AML service escalations and ensure compliance with regulatory requirements.
- Oversee the maintenance of detailed and accurate records of all customer complaints and advanced resolution cases.

• Complex Issue Resolution:

- Serve as the point of contact for complex and high-priority customer complaints.
- Address escalated customer issues that require higher authority or specialized attention.Customer Focus Dedicated to meeting the expectations and requirements of clients, acting with clients best interests in mind.
Leadership: Capable of guiding and mentoring team members to achieve high performance and resolve escalations effectively.
Problem-Solving: Uses rigorous logic and methods to solve difficult problems, with effective solutions.
Attention to Detail: Thorough in accomplishing tasks, ensuring accuracy and compliance.
Integrity and Trust: Maintains the highest standards of integrity, showing consistency between words and actions.Required Knowledge and Experience- Strong communication and interpersonal skills.
- Ability to conduct thorough needs assessments and make informed recommendations.
- Expertise in managing complex customer issues and escalations.
- Proficiency in understanding and explaining complex financial products.
- Excellent organizational and record-keeping skills.
- Knowledge of South African insurance regulations and compliance requirements.Previous experience in insurance, financial consulting, or a similar client-focused role is required.Experience in managing escalations and supervising teams is highly desirableEducational RequirementsA minimum of a high school diploma or equivalent; a degree in finance, insurance, or a related field is preferred.Relevant industry certifications (e.g., RE5) are advantageousAll Hollard appointments are made in line with our DEI policy.Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care, dignity and inclusion.?We actively seek to hire for your different lived experiences (including, but not limited to disability, race, religion, ethnicity, culture, language and social origin , gender diversity, sexual orientation, neurodiversity). These grounds enhance cognitive diversity and psychological safety in our workplace for everyone.We proudly promote the Hollard Way we work, which is a combination hybrid work environment at this time.? We offer flexibility in our work as far as possible, dependent on the nature of the role. Even if you dont meet all our selection criteria, we encourage you to apply!PolicyWe are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals. We encourage applicants living with disabilities to apply.Hollard does not charge individuals seeking employment any fees, whether for registration, application, administration or placement.xc2xa9 Hollard. All rights reserved.ProcessingDelete Account?Remove Personal Information?Cancel Request to Remove Personal Information?Terms & ConditionsIncomplete ProfileYou need a complete profile before you can make applications. Would you like to complete your profile now?Incomplete ApplicationsYou have incomplete applications, view the application to completeApplyNothing yet!Profile Import OptionsLog In Only: Just log in and do not change my profile.Import and Keep: Import my profile and update matched sections. KEEP sections that do not match. Be sure to clean up any duplicates.Import and Delete: Import my profile and update matched sections. DELETE sections that do not match.

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