Job Description

This website uses cookies to ensure you get the best experience on our website.Collinson and selected partners use cookies and similar technologies to ensure you get the best experience on this website. If you consent to it, we will use cookies for analytics and marketing purposes.See our to read more about the cookies we set.You can withdraw and manage your consent at any time, by clicking "Manage cookies" at the bottom of each website page.common--cookies--alert#acceptAll">Accept all cookies common--cookies--alert#disableAll">Disable non-necessary cookies common--cookies--alert#openPreferences">Cookie preferences common--cookies--preferences#open" class="bg-company-primary text-company-primary shadow-form inset-x-4 mb-4 rounded max-w-screen-sm p-4 overflow-auto max-h-[80vh] z-cookie-alert backdrop:bg-[rgba(0,0,0,0.6)] sm:p-10 sm:mb-auto sticky top-2">Select which cookies you acceptOn this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link Manage Cookies, which is always available at the bottom of the site.To learn more about what the different types of cookies do, how your data is used when they are set etc, see our .Strictly necessaryThese cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailorcommon--cookies--preferences#handleCategoryToggle">AnalyticsThese cookies collect information to help us understand how the site is being used. Vendors Teamtailorcommon--cookies--preferences#handleCategoryToggle">MarketingThese cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site. Vendors Linkedincommon--cookies--preferences#handleAccept">Accept these cookies common--cookies--preferences#handleDecline">Decline non-necessary cookiescommon--header--menu#toggle" data-common--header--menu-target="button" title="Career menu" > Career menuEmployee Candidate Homepagecommon--dropdown#toggle">common--share#handleClick" data-provider="Facebook"> Facebook common--share#handleClick" data-provider="Twitter"> X common--share#handleClick" data-provider="LinkedIn"> LinkedInOperations xc2xb7 Cape Town xc2xb7 Hybrid RemoteBusiness Analyst (1 year FTC)careersite--jobs--form-overlay#showFormOverlay" data-careersite--jobs--form-overlay-target="coverButton"> Apply hereWe usually respond within a weekblocks--cover--scroll#handleScrollDown" title="Scroll to content">This role is a 1 year FTCCollinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.Purpose of the job

• The role of the Business Analyst is to support and enable business change across all areas of the Global Business Service and Operations (GBSO) OpEx landscape.
• The Business Analyst is responsible for eliciting requirements from the Global Process Owner (GPO) or business lead and then performing the necessary analysis and documentation to ensure the changes are made.
• The Business Analyst will work closely with various GBSO stakeholders across various departments.
• The Business Analyst will work with all the GPO's and support business processes for both new products and improvement initiatives.
• Utilise Lean 6 Sigma approach and techniques to create data driven decisions

Key ResponsibilitiesProject and Improvement Delivery

• Own the delivery of accurately define and document required processes - both current and suggested future views
• Capture data elements, organise and model data to support or improve recommendations.
• Independently lead interviews with stakeholders, facilitating workshops and other requirements gathering meetings, where required.
• Provide timely updates to stakeholders relating to current projects/assignments, including flagging any challenges or delays to achieving deadlines.
• Analyse business objectives and align requirements captured to these business objectives
• Ensure that required sign-offs are achieved in a timely manner to not impact deadlines.
• Setup, structure and deliver quality process documentation and feedback, as required.
• Provide support for the GPO's, ensuring that any clarification or additional documentation is provided in a timely fashion and does not impact the timelines for each project/assignment
• Contribute to and deliver considered, concise and relevant presentation to internal teams.

Team Working

• Working as part of the OpEx community within the Group to align project deliverables, solutions and operations
• Work with the GPO to ensure all requirements gathering and analysis tasks are accurately planned within the overall agreed timeframes of the projects
• Provide regular and accurate reports of progress and any changes to the GPO

Knowledge, skills and experience required
1. Demonstrable ability to document business requirements, process steps and User Stories
2. Strong networker, communicator and relationship builder who can demonstrate through examples, the effective management of stakeholder relationships at all levels internally and externally.
3. Drive and knowledge of Process improvement and continuous improvement.
4. Experience working in a global business environment with an understanding of regional variation.
5. Demonstrable understanding of business cases and supporting cost benefit analyses.
6. Exceptional written/spoken English language skills.
7. Excellent interpersonal presentation and communication skills with the ability to influence.
8. Proficient in MS Office suite.Person Specification

• Solutions oriented - question, challenge, innovate
• Self-motivator with a willingness to learn new skills
• Thorough with acute attention to detail
• Ability to show initiative and to work independently
• Ability to generate ideas and draw them out of others
• Ability to work at pace, work through project challenges in a collegiate way
• Team player, goal and outcome orientated
• Excellent communication skills (ability to present, inform, influence and guide others)
• Comfortable working with people at all levels in an organisation
• Willingness to take on a variety of roles and responsibilities

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).If you need any extra support throughout the interview process, then please email us atWe also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.Division Operations Locations Cape Town Remote status Hybrid RemoteCape TownAbout CollinsonWe use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.xc2xa9 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557
Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.Co-workers 2000 careersite--jobs--form-overlay#showFormOverlay">Apply here jobs--overlay#closeOverlay">Operations xc2xb7 Cape Town xc2xb7 Hybrid RemoteBusiness Analyst (1 year FTC)Loading application formCareer site

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