Job Description

CAREER OPPORTUNITYThe Core Insurance Platform team, with a specialisation in Claims in Santam BITS (Business Information Technology Services), is looking for a Business Analyst situated in the Western Cape (Bellville).ABOUT THE ROLEThe Business Analyst plays a key role in structuring solutions across the Claims enterprise. You are competent in shaping business initiatives and Change Requests into implementable business solutions.You will play a key role in applying the agile approach to support the Claims product owners in analysing the business domain, defining ideal solutions to enable the strategy and building and grooming the product backlog.KEY RESPONSIBILITIES

• Consult with business to identify business problems and opportunities
• Assist with conceptualization, proposal of solution and business case development
• Analyse and decompose relevant business processes and understand the impact on business
• Elicit, analyse, document and maintain business requirements and functional specifications
• Administration, planning and organizing of work to ensure successful and on time delivery
• Ensure that solutions deliver on business expectation
• Participate in quality assurance and user acceptance testing
• Investigate production incidents and change requests to identify solutions and work with development team to implement solutions
• Provide support and collaborate with project management, change management, training, design, development and testing competencies
• Comply with company policies and procedures, standards and methodologies
• Stay current on industry practices and trends in the short term insurance and digital environments and contribute innovative ideas for the use of technology and improvement of processes

QUALIFICATIONS AND EXPERIENCE

• Degree related to business analysis and information systems e.g. B. Com
• Relevant Tertiary qualification or certificate/diploma in Business Analysis from an industry recognized training institution (FTI Diploma would beneficial)
• 5 years and more experience as Business Analyst
• Experience with working in an agile environment e.g. Scrum, managing product backlogs and writing user stories
• Experience in the use of software and process modeling methodologies and tools
• Experience working with Atlassian (Jira and Confluence) advantageous
• Experience in workshop facilitation and communication with stakeholders both internal and external and at different levels of the organisation
• Experience in the use of project management techniques and methodology advantageous
• Experience in the short-term insurance industry advantageous
• Delivering results and meeting customer expectations
• Relating and networking
• Achieving personal work goals and objectives

SKILLS

• Strong analytical and problem-solving ability
• Strong customer service orientation and collaborative interpersonal style
• Thorough knowledge and understanding of business, process and technology environments
• Effective communication skills, both written and verbal
• Effective relationship building skills and ability liaise with stakeholders at all levels, internal and external
• High confidence, self-driven individual who can remain calm and focused under pressure. Ability to manage own workload and timelines
• Facilitation of workshops, decision-making, and actions to enable teams to agree next steps
• Ability to effectively deal with conflict situations
• Ability to be organized while working in a complex, fast-paced and dynamic environment
• Ability to work independently and collaboratively
• Ability to take ownership, lead and initiate action and drive actions to completion

COMPETENCIES

• Collaborates effectively
• Drives Results
• Flexible and Adaptable
• Client Focus
• Analytical Thinking
• Communicates effectively
• Decision Quality

ABOUT THE COMPANYSantam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance.Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper.

Santam