Job Description

Role:To act as the interface between the Systems Manager, Systems Business Analyst, Functional Department, PIT and or other 3rd Parties, through a set of tasks and techniques, to support solutions (New and or improved business process, information systems, software applications) that enable the Functional Department to achieve its goals.Job Grade:

• C2

Reporting Structure:Upward Reporting Relationships:

• Functional Systems Manager

Downward Reporting Relationships:

• N/A

Key Relationships:Internal:

• Functional System Teams
• Functional Departments
• Project Managers

External:

• Specialty System Teams
• Specialty Functional Teams
• Suppliers / 3rd parties
• Financial Service Providers / Institutions

Experience Required:Essential:

• xc2xb1 2 years experience in Apparel Retail (Business area specific / Systems), with exposure to:
• Business process exposure/understanding (Area specific)
• Elicitation and documenting BRS/BRD (Small Change Requests)
• IT and or 3rd party collaboration
• Setup and execution of testing
• Systems/Business support for BAU (Production environment)
• Unified Modeling Language (UML - High-level context diagram, Product Breakdown Structure, System Architecture diagram, Flow Chart, Business Workflow diagram, Business Process Model and Notation, Use Case diagram, Use Case Narrative)
• Basic Oracle / Structured Query Language (SQL) - Area specific

Qualifications Required:Essential:

• Grade 12 Certificate/Matric
• A relevant Degree and or Higher National Diploma (Information Technology, Computer Sience, System Design, Management Sience, Business studies, Information Systems, Business Analyst)

Job Related Knowledge & Skills Required:Knowledge required:

• Waterfall and Agile working methodologies and principles.
• Working knowledge of implementing and maintaining systems/services/applications.
• Knowledge of BABOK management principles
• Ability to compile quantitative and or qualitative information/reporting
• MS Suite Intermediate - Advanced user
• System integration (environment/area specific)
• Knowledge of Personal Data Protection - POPIA
• Working knowledge of:

• Cloud based (SaaS) software applications that can enable services.
• SDLC
• Change Control governance principles and Defect management.
• Fit for purpose system integration in an ERP- and non-ERP environment.
• Utilising various modelling techniques
• UI / UX
• Process Mapping Tools (Draw.io, etc)

Skills required:

• Planning
• Analytical
• Critical thinking
• Multi activity management
• Requirements elicitation
• Risk management
• Communication

Objectives and Measures:Objective and Qualitative Measure (Description) & Quantitative Measure (Number)

• Analysis

• Stakeholder analysis (Reference matrix, Quality - Continuous reference and adjust when there are changes)
• Elicitation process (Quality engagement - who, when, what, how)
• Document BRD/BRS (Quality of inputs and tested with Stakeholders/systems teams)
• Signoff (Internal/external approval)
• Planning

• Communication plan (Quality and pitched at the right level)
• Training methodology (M365, SharePoint, ALC)
• Testing methodology (Setup and execute)
• Pilot and roll-out plan
• Design

• PIT/3rd Party playback (Manage playback of FRS)
• Method (Waterfall / Agile - Follow correct process for whatever method is decided)
• Finalise FRS (Clarify and or update issues, concerns, feedback after playback)
• Signoff (Internal/external approval)
• Development

• Monitor (Daily and or weekly - depending on Method)
• Report (Provide reports on Dev status)
• Collaboration (Interact and reference between Dev and Department)
• Integration & Testing

• UAT (test cases, defect management, escalation process)
• Monitor and report (Daily and or weekly standstill with relevant parties - internal/external)
• Deployment

• Pilot methodology (Agree principles - big bang or staggered approach - risk related and execute)
• Monitor and Report (Daily and or weekly standstill with relevant parties - internal/external)
• Business Approval (Obtain signoff from relevant parties (internal/external) impacted by change)
• Roll-out (Communication and training)
• Operations and Maintenance

• Handover Product to BAU (Documented, discussed and agreed with business)
• BAU (Day to day, tickets logged, resolved, ageing, etc.)
• Hardware/Software Review

• EOL (Products and or services coming up for replacement - Tech refresh and lifecycle management)
• On-prem/SaaS (New releases and or new functionality management)
• New Tech (What is available in your space)
• Innovation / Improvement

• Benchmarking (Processes, hardware, software in the market)
• Process/System simplification and or improvement

Competencies Required to Perform this RoleLevel the position:Level at which the position predominantly operates at

• Leading Self
• Leading Teams
• Leading Projects
• Leading Functions
• Leading Organisation

Universal Competencies

• Accountability
• Adaptability
• Collaboration
• Communication
• Influence
• Learning Agility
• Managing performance
• Result-orientated
• Self-Awareness

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