Job Description

Job Details
Closing Date 2024/06/04
Reference Number SHO240528-3
Job Title Business Analyst II
Job Type Permanent
Location - Country South Africa
Location - Province Western Cape
Location - Town or City Brackenfell, Cape Town
Purpose of the JobThe purpose of the Business Analyst II role is to facilitate effective and competitive business processes by eliciting, analysing, validating, and documenting business organisational and/or operational requirements, providing suitable alternatives and recommendations. The role conducts market analyses, analysing both product lines and the overall profitability of the business while developing and monitoring data quality metrics, ensuring business data and reporting needs are met. The role also provides technical guidance on the improvement of quality, standards, and processes by ensuring that efficient and cost-effective business solutions and processes are in place to address current to mid-term (
18 months) business needs/requirements. Business decisions in this space will come to fruition within 3-12 months. The role facilitates effective and competitive business processes by eliciting, analysing, validating, and documenting business organisational and/or operational requirements, providing alternatives and making recommendations. This role plays an instrumental role in the delivery teams to ensure that solutions are delivered according to the business requirements. The nature of projects in this role are generally high impact within a domain and do from time-to-time impact other domains.Job Advert Details
Job Category IT
Job ObjectivesInformation Seeking and Analysis
Understand and analyse the current business environment.
Operate confidently within business strategy, current trends & developments in the retail industry
Improve and maintain the systems and operational processes within a specific domain.
Optimize current and potential integrated systems and E2E business processes.
Analyse and understand the customers (internal and external) that are impacted, through the use of user journeys, research and/or spending time in the various operational areas.
Analyse and document user requirements and assess the business implications of these to the business process involved.
Collaborate with user stakeholders in satisfying these requirements.Facilitation and Influencing
Take ownership to maintain knowledge within a specific area and sharing of that knowledge across the team. This includes interviews, presentations and workshop facilitations with both business & IT.
Work closely with Architects, Designers and Business stakeholders to design and implement solutions.
Research and advise on alternatives presented by the technical designers and answer detailed questions regarding the business design.
Confidently engage the most appropriate business representatives to obtain input and agreement on alternatives (related to best practise in the industry) that are presented.
Plan, arrange and control meetings, workshops and relations with the user during the investigations, design and development of business processes and solutions.
Advise stakeholders (within IT and Business) to consider solutions which will work best for the business.
Motivate stakeholders to change practises and consider other alternatives.
Coach and mentor emerging BA team members.Communication, Building and Maintaining Relationships
Build and optimize trusting relationships with business users and IT stakeholders by delivering what was promised and providing comprehensive knowledge and support.
Foster a partnership between business stakeholders, IT disciplines and the delivery teams.
Collaborate with all disciplines to drive out value adding solutions, ensuring quick and efficient delivery.
Communicate business requirements to IT to ensure that business needs are effectively and efficiently addressed. Keep Business Users informed of any changes (accommodating changes in requirements as they are progressively elaborated).
Drive and oversee solution assessment and validation.
Identify cultural, business and organisational constraints affecting options for change.
Train business users, rendering support and facilitating sessions for end-users.Organising, Multitasking and Time Management
Strong commitment to project objectives and delivering high quality work.
Take responsibility for timelines within the project plan of the business analysis effort related to a project.
Plan and organise own work and deliver on promises.
Focus personal efforts on achieving results aligned to organisation objectives.Knowledge and Application
Research, document and prepare business cases. Review and advise on various business cases which will align with the business strategies of the organisation (including feasibility and business benefits).
Actively investigate and recommend opportunities to optimize the business' offering and add value to our customers through the solutions we provide.
Confidently provide solutions and ensure an understanding of scope by business user.
Implement feasible techniques to elicit and analyse business problems and translate them into business requirements.
Evaluate technical solutions and business processes against business requirements.
Facilitate and co-ordinate User Acceptance Testing - extract feedback and learnings and input back into relevant IT solution teams.
Analyse and document project risks and recommend risk mitigation strategies.Qualifications

• Degree or Diploma in Information Technology or a related field - (essential).
• Business Analysis certification at Practitioner level (ECBA, CCBA), FTI certification or similar - (desired).

Experience

• +4 years experience in a Business Analyst role with a strong technical background, proven track record

of successful delivery in a BA environment and demonstrable experience working within all aspects of the
Software Development Life Cycle (SDLC) - (essential). * Experience should include one or more of the following functional areas - (essential).

• Human Resources
• Retail Franchise/Stores Support services
• IT Platform and Engineering
• Contact Centres
• Information Security & Defence Services
• We are currently searching for BAIIs with exposure to SAP and experience in one or more of the functional

areas below:

• Functional Portfolios
• Human Resources
• OK Franchise Division
• Platform and Engineering
• Stores
• Contact Centre
• Information Security Defence

Knowledge and Skills

• Strong IT and process modelling skills - (essential).
• Strong understanding of agile development, servers, databases and networking - (essential).
• Exposure to SAP and relevant modules (per functional areas) - (preferred).
• Good business acumen along with strong business understanding of the broader retail industry - (desired)

Shoprite Holdings