Job Description

Business Analyst ( Rosebank JHB) IT - Analyst, Data Management
Johannesburg - GautengENVIRONMENT:Step into a trailblazing digital music company where technology, community, and creativity come together. As a Business Analyst, youll have the unique opportunity to collaborate with renowned local and international DJs, artists, and music brands, fueling innovation in a dynamic, music-driven environment. If youre excited about redefining the future of digital music and excel in data-driven insights, business process optimization, and customer onboarding, this role could be the perfect fit!DUTIES:Data and Reporting:

• Gather, analyse, and interpret data to drive insights that will shape product strategies and enhance user engagement.
• Develop and maintain dashboards and reporting tools, ensuring stakeholders have access to real-time analytics.
• Collaborate with cross-functional teams to extract and leverage data from diverse sources, optimizing business decisions.

CRM Setup and Management:

• Lead the setup, configuration, and management of CRM systems tailored to the digital music industry.
• Drive CRM strategies to improve customer retention, acquisition, and loyalty, ensuring seamless integration with marketing and sales initiatives.
• Work closely with teams to ensure accurate data capture, segmentation, and targeted communications.

Business Process Mapping:

• Document, analyse, and redesign business processes to improve operational efficiency across teams.
• Identify and bridge gaps in current processes, ensuring streamlined workflows that support business objectives.
• Establish standardized practices and frameworks to support scalability and rapid expansion in a growing digital music ecosystem.

Customer Onboarding:

• Design and implement a comprehensive customer onboarding process that enhances user experience and boosts engagement.
• Collaborate with customer success and sales teams to ensure a smooth and impactful onboarding journey.
• Regularly assess and refine onboarding processes, incorporating user feedback and adapting to new business needs.

REQUIREMENTS:

• Experience: Minimum 3-5 years of experience as a Business Analyst, preferably in tech, media, or entertainment industries.
• Skills:

• Proficiency in data analysis tools (SQL, Excel, Tableau, etc.).
• Experience with CRM tools such as Salesforce, HubSpot, or similar.
• Strong understanding of business process mapping methodologies (e.g., BPMN, flowcharting).
• Excellent communication and collaboration skills to work across diverse teams.
• Education: Bachelors degree in Business Administration, Data Analytics, Information Systems, or related field.

ATTRIBUTES:

• Passion for the music industry and digital innovation.
• Detail-oriented with a strategic mindset, eager to make a measurable impact.

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