Job Description

Customer Excellence:

• Adheres to Organizationxe2x80x99s shared values and service standards in the design of customer service solutions and in all customer interactions.
• Establishes, manages, and maintains sound relationships
• with stakeholders.
• Adopts a proactive approach to prevent problems from arising in the future, driving continuous improvement as an important element of service delivery.
• Takes accountability for ensuring that the outcomes of Treating Customers Fairly (TCF) are central to customer service business processes and systems.

Business Process:

• Ensures appropriate stakeholders are involved in the elicitation of business requirements - obtain needed information from stakeholders, capture, validate and

manage business requirements.

• Prioritizes requirements effectively based on factors including business, system, and time constraints.
• Ensures that requirements and models meet the quality
• Validate that the requirements encapsulate the business
• Manages and monitors delivery of own/team analysis outputs, providing timely reporting of risks and issues that impact own progress.
• Manages expectations with relevant stakeholders regarding own/team delivery of analysis outputs.
• Implements business processes according to benchmarks and the Shared Values.
• Reviews and reports on the performance of business
• Analyses the internal service delivery processes and comes up with innovative ideas and/or participates in working groups to improve and streamline processes, increase revenue, drive efficiencies, and minimize redundancy and waste.

Teamwork:

• Demonstrates leadership that builds team cohesion.

Minimum requirements:

• Bachelorxe2x80x99s or foreign equivalent degree in Computer Science,
• Information Systems or a related technical or business field.

Preferred Qualification:

• Relevant Honours degree in Computer Science, Information
• Systems or a related technical or business field
• Relevant professional certification and/or membership of relevant professional body is desirable (e.g., IIBA)

Experience:

• 6 to 9 years solving business and technology problems through analysis, design, and implementation of business solutions within a project environment
• Experience in delivering business analysis on medium to large projects
• Knowledge of the Leasing business

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