Job Description

Our client in the Financial industry is currently looking for a Business Funding Administrator, in Cape Town, Western Cape.Responsibilities:

• Front Desk:
• Managing the Client support box for strategic partnerships.
• Administer the strategic partnerships applications process.
• Switchboard duties:
• Answering and directing client calls.
• Take messages and relay them to the appropriate team member/s.
• Communication - experience communicating with clients via telecom and e-mail and ensuring that we respond to a customers queries timeously and professionally.
• Consistently deliver exceptional customer service portraying the following skills:
• Empathy.
• Actively listening.
• Emotional Intelligence.
• Problem-solving.
• Handling difficult situations and questions.
• Product Knowledge: Explain the product, pricing, loan terms, etc. to the customers.
• Process Knowledge: Understand the process that needs to be followed by the operations team as a whole and need to be able to explain this to the customers.
• Process Knowledge: Explain to a client how to obtain the bank statements in the correct format and be familiar with all channels available in submitting or sending these bank statements.
• New applications:
• Prepare and process applications.
• Ensuring the correct information has been received.
• Preparing all relevant information required for the application, including the conversion of business bank statements via various channels.
• Follow-up calls to clients where the business is waiting for the business bank statements.
• Action the documentation that clients have sent in with their applications before initial contact.
• Initial contact with clients when they have applied for business funding.
• Follow-up calls with clients where we have been unable to reach them with the initial call.
• Time Management - timeously processing and preparing the new loan applications within SLA.
• Ad-hoc administrative duties as required.

• Tertiary qualifications (in Administration preferably)
• 2+ years of work experience as an administrator.
• Strong Communication skills - exchange, convey and express knowledge and ideas via telecom and e-mail and ensuring that they respond to a customers queries timeously and professionally.
• Knowledge of Microsoft and other Office applications.
• Good problem-resolution and creative thinking abilities.
• A team player - teamwork and collaboration.
• Strong oral and written communication skills.
• Critical thinking and problem-solving.

• R15 000 - R20 000 per month.

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