Job Description

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Business Performance Coordinator

Details

Closing Date 2024/02/13
Reference Number DBS240201-1
Job Title Business Performance Coordinator
Job Grade 13
Job Type Classification Permanent
Location - Town / City Midrand
Location - Province Gauteng
Location - Country South Africa
Job Profile (Downloadable)


The purpose of this role is to coordinate the activities of the Business Planning, Performance and Reporting Unit. The Business Performance Coordinator collates reporting information from teams, obtains audit evidence on development impact and summarises inputs into the divisional progress reports.

Key Responsibilities

Co-ordination of Divisional Performance Reporting

• Collate programme progress reports from Project Portfolio Management System (PPMS), conduct quality

assessments and engage Programme Managers, Unit Managers, Business Intelligence Specialist on gaps
identified.

• Prepare draft divisional dashboard reports for discussion with Business Performance Specialist.

Collection of Audit Evidence

• Prepare and update business performance unit monthly audit evidence files in accordance with the deliverables in the operational plan.

• Collate programme and unit audit evidence on a monthly and quarterly basis working with Programme

Administrators and Project Coordinators.

• Prepare the Infrastructure Delivery Division (IDD) audit evidence on a quarterly basis and file accordingly.

Client Relationship Management

• Follow up on tasks and commitments made to clients and other stakeholders by the unit, to ensure decisions

are tracked and implemented accordingly.

• Maintain and update the client task tracking report and prepare draft submissions for the IDD Executive

Committee (EXCO).

• Maintain the IDD Customer Database.

• Provide support in undertaking customer satisfaction surveys for the division.

• Provide support in tracking the implementation of customer improvement plans by all units.

Document Management and Administration

• Set up and maintain an efficient filing system, database and information retrieval system in the unit.

• Liaise with the business performance team to ensure the document management system for the unit is in

place and maintained.

• Support the timeous planning and execution of procurement administration and processes in compliance

with the procurement policy.

• Faciliate the capturing of unit purchase requisitions and purchase orders as an originator for the unit and

ensure invoices are paid on time.

• Update and maintain the IDD delegations database for SAP procurement.

• Attend to other administration requirements including travel arrangements, record keeping, and general

administration support to the team.

Measurements of Outputs

• Quality of presentations and programme reports

• Timeous collation of the audit evidence

• Customer satisfaction targets met

• Up to date filing systems for document retrieval

• Updated tracking reports

• Ability to coordinate and manage multiple functions

Expertise & Technical Competencies

Minimum Requirements:

• A Bachelors degree in Economics, Project Management, Public Administration, Business Administration or

related degree.

• A minimum of 5 years of experience in a project management environment.

• In-depth experience of working in infrastructure delivery related fields.

• In-depth experience and understanding of administration, planning and reporting.

TECHNICAL

Written communication

• Understands that different writing styles are required for different documents or audiences.

• Write effective correspondence, prepares questions and reports, statements of circumstance and briefing

notes.

• Reviews others' documents for clarity and impact.

• Has a solid mastery of writing principles such as grammar, sentence construction etc.

Presentation skills

• Can reinforce key presentation points with examples.

• Is able to translate technical terminology into language understandable to the audience.

• Has insight into the audiences behavior and motivation and responds appropriately and professionally, adapting communication style as appropriate.

Reporting

• Designs / customizes reports to meet user needs.

• Prepares complex or tailored reports, gathers information from a variety of sources, analyses and includes

in a report.

• Keeps standard reports under review and proposes improvements to meet user needs.

Business acumen

• Thinks and plans in future-oriented terms.

• Develops annual business plans that consider longer-term activities, issues, problems or opportunities.

• Develops and establishes broad scale, longer-term objectives, goals or projects (e.g., affecting a

business, department, or organisation).

Planning and Organising

• Is relied on to help others plan and organise their workload.

• Uses effectively advance time management processes to deal with high workload and tight deadlines.

• Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient

use of time and resources.

• Achieves goals in a timely manner, despite obstacles encountered, by organising, reprioritising and replanning

Policies and Procedures

• Has detailed knowledge of policy and procedure relating to a specific area of work.

• Is capable of implementing procedure, highlighting issues as appropriate.

Project Management

• Demonstrates a practical knowledge of project management principles and techniques.

• Plans, defines, and manages projects within a department or area.

• Identifies resources required and their appropriate role and skills.

• Assists in the management of projects where the objectives, milestones and time scales have been

defined.

Detailed Oriented

• Identifies multiple sources / approaches of information to ensure that details are addressed.

• Reviews the work of others for accuracy and thoroughness.

• Follows up to ensure tasks are completed and commitments met by others.

• Quickly identifies relevant and irrelevant information to support accurate decision making.

• Maps out all the logistics and details of a situation to ensure smooth and flawless implementation.

• Consistently identifies all relevant details that are not obvious in complex situations.

• Requires the highest standards for accuracy and quality for their work.

• Establishes processes to ensure accuracy and quality of services delivered by the team.

Solution Focused

• Identifies broad, highly complex problems based on a multitude of factors, many of which are complex and

sweeping in nature, difficult to define and often contradictory.

• Creates procedures to articulate the nature of problems and to identify and weigh alternate solutions.

• Evaluates the effectiveness of solutions using approaches tailored to the situation.

Presentation Skills

• Knows how to deliver arguments persuasively by employing a range of advanced presentation techniques

(e.g., the appropriate use of body language, how to close a presentation so that the audience continues to
think about the subject matter etc.).

• Has knowledge of various feedback mechanisms to check levels of audience understanding.

Required Personal Attributes

BEHAVIOURAL

Achievement Orientation

• Delivers work on time and quality and follows through on agreed commitments.

• Views new work experiences as an opportunity for growth.

• Reacts immediately to overcome setback or / and obstacles in order to meet goals. Recognises and acts

upon current opportunity.

• Make specific changes to systems and processes in order to improve efficiency and quality.

• Formulates own objectives and action plans in order to achieve a measurable improvement in the future.

Conceptual thinking

• Uses knowledge of theory or of different past situation to look at current situation.

• Applies learned concepts across various situations.

Customer Service Orientation

• Tries to understand the underlying needs of customers and matches these needs to available or customized

products and services.

• Adapts processes and procedures to meet on-going customer needs.

• Utilises the feedback received by customers, in order to develop new and/or improve existing services/

products that relate to their on-going needs.

• Thinks of new ways to align DBSAs offerings with future customer needs.

Decisiveness

• Acts promptly to address urgent needs, taking quickly those decisions which need to be taken.

• Assesses available information to reach a clear view of key options and selects the best option at the time.

• Thinks on their feet when necessary.

Integrity

• Publicly admits having made a mistake.

• Speaks out when it may hurt a trust relationship.

Self-Awareness and Self Control

• Withholds effects of strong emotions in difficult situations.

• Keeps functioning or responds constructively despite stress.

• May apply special techniques or plan ahead of time to manage emotions or stress.

Strategic and Innovative Thinking

• Experiments with new approaches, tests scenarios, questions assumptions and challenges conventional

thinking.

• Creates new concepts that are not obvious to others, leveraging internal and external sources of information,

to build incremental revenue and growth opportunities.

Driving Delivery of Results

• Sets challenging goals that will have a significant impact on the business or support the organisational

strategy.

• Commits significant resources and/or time to ensure that challenging goals are achieved, while also taking

action to mitigate risk.

Teamwork and Cooperation

• Acts to promote a friendly climate and good morale and resolves conflicts.

• Creates opportunities for cross-functional working.

• Encourages others to network outside of their own team/department and learn from their experience.

Policy

The Development Bank of Southern Africa will endeavor to make appointments in line with its Employment Equity Policy and Plan. Applications from suitably qualified designated groups, especially people with disabilities, are encouraged.

The DBSA corporate culture fit requires clear, logical and analytical thinking grounded in good interpersonal skills, a sense of urgency and results orientated execution of duties. The ability to work collaboratively and finding practical yet innovative solutions is critical to success in a work environment that demands emotional resilience, accountability and responsible risk taking and management.

The DBSA reserves the right to amend or remove vacancies in line with organisational requirements.

All vacancies can be viewed on the DBSA website (www.dbsa.org) under Careers.

xc2xa9 2019 DBSA. All rights reserved.

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