Job Description

About Us: Join the vibrant team at Enginuity Global, a premier BPO Outsource Centre based in Cape Town, South Africa. We are currently seeking a Business Process Manager/Engineer to bring their professionalism and technical expertise to our growing team. The right person in this position will make an impact and a real difference in the success of our clients.Location: Cape Town CBD: We are seeking a talented and experienced Business Process Manager to join our dynamic team. As a Business Process Manager, you will be responsible for analyzing, designing, and optimizing our organization's business processes to improve efficiency, productivity, and overall performance. This is a key role that requires strong analytical skills, strategic thinking, and the ability to drive change within the organization.Responsibilities:

• Lead the analysis of current business processes, identify areas for improvement, and develop strategies for optimization.
• Work closely with cross-functional teams to gather requirements, define business objectives, and prioritize process improvement initiatives.
• Design and document new business processes, workflows, and standard operating procedures (SOPs) to streamline operations and enhance productivity.
• Implement process improvement initiatives, monitor their effectiveness, and make adjustments as necessary to achieve desired outcomes.
• Collaborate with IT and other stakeholders to leverage technology solutions and automation tools to support business process optimization.
• Provide training, guidance, and support to employees on new processes and procedures to ensure successful implementation and adoption.
• Establish key performance indicators (KPIs) and metrics to measure the effectiveness of business processes and track progress over time.
• Continuously monitor industry trends, best practices, and emerging technologies related to business process management to stay informed and make recommendations for improvement.

Requirements:

• Bachelor's degree in Business Administration, Management, Operations Management, or related field (Master's degree preferred).
• Proven experience in business process management, process improvement, or business analysis roles.
• Experience with PeopleHR
• Experience with CRM's (Hubspot)
• Strong analytical skills with the ability to analyze complex business processes, identify root causes, and develop actionable recommendations.
• Excellent project management skills with the ability to lead cross-functional teams and drive projects to successful completion.
• Advanced knowledge of process mapping tools, BPMN, Lean Six Sigma, or other process improvement methodologies.
• Excellent communication and interpersonal skills with the ability to effectively communicate complex concepts to diverse audiences.
• Strong leadership skills with the ability to influence stakeholders at all levels of the organization.
• Experience with process automation, workflow management systems, or business process management (BPM) software is a plus.

If you are a strategic thinker with a passion for process improvement and driving organizational change, we invite you to apply for this exciting opportunity. Join us in shaping the future of our organization and making a positive impact on our business operations.

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