Job Description

Business Process Manager - Western CapeFull job descriptionListing reference: 017810Listing status: OnlineApply by: 8 September 2024Position summaryIndustry: FMCG & Supply ManagementJob category: FMCG, Retail, Wholesale and Supply ChainLocation: Western CapeContract: PermanentEE position: YesIntroductionAn exciting opportunity exists for a Business Process Manager to work in the new business unit xe2x80x9cAfricaxe2x80x9d within the Clicks Group. The role will be responsible for developing and driving continuous business process improvement through an ongoing review of processes and procedures across retail operations. The successful individual will report to the Managing Executive, Africa and will be responsible for stores within Africa (excluding South Africa).Job description Job Objectives:To reduce customer complaints by developing a correctly empowered Operations management team to resolve complaints.To reduce process, procedure and administration in stores without increasing risk to the business.By so doing put management back onto the sales floors in front of their product and customers and encourage them to chase trading opportunity.To continuously improve operational loss prevention actions with the input of all relevant stakeholders.To continuously improve effectiveness of communication to stores. Manageable volumes, standard formats and better understanding and execution in stores.Develop sound relationships with all sector of the business to ensure effective operational delivery and execution of new business projects.Manage customer service research and feedback from survey.To achieve agreed financial objectives (budget, benchmarks)To lead projects around business innovation, capacity expansion, acquisitions and any other business diversifications required to sustain the business cycle.To evaluate the successful delivery of strategic or tactical business initiatives by performing pre and post project evaluations in accordance with the project objectives and feasibilities. Minimum requirements Qualifications and Experience:3 year relevant qualification (Essential)10 years management experience in implementing cross functional projects in a retail operations environment (Essential)Successful track record in business process re-engineeringSuccessful track record in change management Skills, Abilities and Job Related Knowledge:xc2xa7 Knowledge of all relevant Clicks business processes, policies and proceduresxc2xa7 Retail and business acumenxc2xa7 Business info systemsxc2xa7 Financial managementxc2xa7 Supply chain management understandingxc2xa7 People managementxc2xa7 Change managementxc2xa7 Analytical skillsxc2xa7 Planning/organising skillsxc2xa7 Leadership skillsxc2xa7 Interpersonal and influencing skillsxc2xa7 Management reporting skillsxc2xa7 Design, development and re-engineering of business processes skillsxc2xa7 Financial management skills Competencies:xc2xa7 Creating and innovatingxc2xa7 Formulating strategies and conceptsxc2xa7 Adapting and responding to changexc2xa7 Entrepreneurial and commercial thinkingxc2xa7 Interacting and presentingxc2xa7 Learning and researchingxc2xa7 Delivering results and meeting customer expectations

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