Job Description

Duties:

• Achievement of Sales Budget (Revenue, Margin, Units).
• Support the implementation of the Xpress Stores strategy.
• Canvassing and opening of new customer accounts based on their viability as future customers.
• Assist with the credit application process.
• Provide the customer with stands, P O S material, claims and rotation procedure training.
• Assist with consignment stock process when required.
• Update customer database by providing new information regarding new customers and/or updating existing information.
• Monthly SBO meeting with Regional Manager to feedback status of new business.
• Monitor monthly sales per customer using the Sales Management process.
• Buying patterns and volumes (increasing/decreasing/stable number of units) and profitability of customers.
• The setting up model stocks per customer i e unit mix required and sold.
• Stock rotation in line with consignment stock/model stock levels.
• The need for scrap recovery.
• Customer satisfaction levels through joint visitations with Regional Manager.
• Appropriate support in master and dynamic route planning in collaboration with warehouse staff and Value logistics.
• Selling of concepts and ideas to customer such as the Xpress Strategy, routing schedule etc
• Appropriate links between internal and external customers eg Debtors, customer integration centre, warehousing and the customer).
• A set daily calling cycle.
• Introduce new marketing and promotion ideas and assisting the customer in aligning its strategy with that of the Company (marketing strategy).
• Provide input into the sales budgeting process on an annual basis.
• Daily extrapolation of sales information from the SAP system to assess actual units against target units and implement a plan of action if necessary.
• Manage and monitor gross profit on a daily basis and implement action plan if necessary.
• Provide regular presentations/training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes.
• Build customer relations by planning, controlling and updating delivery schedules, pricing, customer model stocks.
• Ascertain whether correct pricing structures are in place at all times.
• Host regular trade evenings and suitable entertainment in order to promote the product and grow/develop customer relations.
• Initiate and monitor all promotional activity to develop and grow existing customer base and market share in consultation with the customer and Regional Manager.
• Respond timeously to all queries raised by customers.
• Follow up on all cases of dissatisfied customers and ensure that an action plan is implemented to resolve such cases to everyones satisfaction.
• Build and maintain satisfactory working relationships with customer liaison, debtors, warehouse staff and value logistics (customer information centre).
• Ensure daily and weekly discussions take place with customer liaison (customer interface centre - CIC) and other aforementioned stakeholders to ensure that all customer queries are followed up and satisfactorily resolved.
• Assist customer liaison department with maintaining customer base by updating customer information when necessary.
• Provide monthly feedback to the Regional Manager on all activities relating to the customer.
• Co- responsible with debtors for effective, timeous collection of outstanding debtors monies.
• In collaboration with debtors ensure that all outstanding debtors are less than 45 days at all times
• Assist debtors staff in resolving customer queries.
• Pro-actively manage customers with potentially high risk for the Company and liaise with debtors in respect of any action planning that needs to be done.
• Responsible for ensuring that vehicles and other company equipment are maintained in accordance with company policy and procedure.
• Reduce operational costs by optimizing company resources (cell phone, car etc) and curbing unnecessary expenses.
• Monitor buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis.
• Ensure proper planning and monitoring of consignment stock in line with stock movement
• Monitor stock rotations and replenish with new stock in need.
• Assist the customer in managing their own stock levels and mix.
• Liaise with warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries.

Educational Qualifications:

• Matric / Grade 12.
• 3 year degree/diploma in Management / Marketing.

Experience:

• 2-3 years experience in a service / relationship management role.
• Considerable Sales experience.
• Valid drivers licence

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