Job Description

The Business Unit Director role is to lead, inspire, set direction and drive their account management business unit to provide extraordinary account management service and add real value to the clients' business. Managing the delivery of exceptional creative product that meets or exceeds the clients' business targets within the defined integrated strategic approach. To ensure optimum deployment of integrated 360 degree communication, facilit

ate problem solving, monitor the health of the clients' business within the agency, deliver bottom line client profitability and grow the clients' business within the agency.



Client Responsibilities

Foster and maintain close relationships with clients at a senior level, and ensure communication of any changes to clients' business obectives to the team.

Actively pursue business development opportunities within the client portfolio in areas that may prove to bring a favourable return on investments for clients.

Share knowledge and best practice across the teams and the agency.

Creating accurate compressive briefs and implementation of project timelines.

Deliver high standards of client satisfaction and continuously adapt and adjust approaches to benefit portfolio needs.

Demontrate an understanding of the clients' and agency's business to motivate the team in providing outputs that deliver an optimal return on investment for our client.

Through research and active networking within the industry, ensure that the agency and client are at the forefront of, and appraised on, industry trends and developments. Ensure that this is shared across the business.

Experience working on a retail account (advantageous).



People Responsibilities

Build a strong multi-discipline account management team that can operate interdependently.

Improve the team cohesion and synergy through a direct management style that rewards performance and team effort.

Instill a value system within the team that is based on integrity, respect and the value of the individual in the work environment.

Mentor the team through hands on training and instill a sense of accountability.

Manage the careers of the team including:

Formal performance reviews

Personal training and development plans

Career planning

Participate in the department's manpower planning and recruitment process.

Champion company initiatives ensuring motivation, consistency and correct messaging.



Finance Responsibilities

Responsible for achieving streamlined, efficient and cost effective management of the portfolio.

Identify opportunities for expanding the financial potential of the clients' business.

Manage and monitor income and efficiency in the billing ensuring financial administration adheres to best practice.

Drive the ethos of cost control and income growth through to the account management team.



Operations Responsibilities

Ensure all team members complete timesheets by deadline.

Compile reports to share the overall health and status of the business unit with the management team.

Ensure all team staff maintain ethos of Accenture working environment.

Ensure team understand and adhere to Accenture processes, especially when engaging with traffic and production.

Manage team profitability (limit over- or under-servicing of clients).



Qualification

Matric essential

Relevant tertiary qualification essential

Driver's license and own reliable transport essential

Skills and attribute / Key competencies:

Proficient in MS Office suite (incl. Mail, Word, Powerpoint and Excel) essential

Presentation skills

Thought leadership

Business development

Business and commercial acumen

Management and leadership

Planning and prioritisation, with the ability to copy under pressure and work to tight deadlines

Strong negotiation skills and conflict management skills

High emotional intelligence and confidence

Strategic thinking

Excellent interpersonal and team working skill

Experience:

10+ years client service and agency experience

7+ years people management experience



As per spec