Job Description

Main function of the Job

• Data Centre Management

• Management of data Centre cabling infrastructure to provide a cost effective and concurrently maintainable system supporting 99.99% uptime.
• Manage working methods to ensure all SLA and MSAs are achieved
• Full installation & Decommissioning of communication cables in line with customer requirements (CAT5e, CAT6 and Fibre). This will include; installing, testing and labelling new cables, uploading test results and documenting cable routes within stipulated SLA turn around times.
• Testing and troubleshooting cabling issues which will include CAT6, Singlemode & Multimode fibre cabling with appropriate testing instruments, i.e. OTDR, Power Meter, Light Source, Copper & Coax testers, etc
• Basic network understanding and troubleshooting methods, Loopback testing on copper, fibre, SFPs, etc
• Power Distribution Unit (In Rack PDU) configuration, physical installation, firmware updates and fault finding.
• Coordinate a team of technicians to ensure client requirements and requests are successfully completed and updates effectively communicated.
• Management and distribution of installation and maintenance tasks to installation teams.
• Own and manage client upgrades and deployments such as new interconnection installations, rack and stack and fault-finding support.
• Ensure that records, schematics, or registers are updated and kept current.
• Manage planned and corrective maintenance in line with Teraco, Industry and data centre standards.
• Share knowledge and industry best practices by building close working relationships with technicians, managers and service providers.
• Ongoing training and evaluation of installation teams on data centre and industry best practice and standards.
• Work closely with Data Centre Manager to resolve escalated support cases and provide relevant technical feedback including investigation and completion of incident reports.
• Comprehensive completion of root cause analysis and reporting for all incidents and outages.
• Monitoring and quick response to alerting and critical situations.
• Ensure stock levels are closely monitored and replenished as and when required closely monitoring and tracking costing and wastage.
• 3rd party vendor management.
• Implement corrective actions promptly to mitigate the negative effect of system outages.
• Implementing maintenance initiatives of cabling infrastructure to ensure alignment with industry best practice.
• Perform standby and after hours support as required.
• Compliance

• Maintain compliance in accordance to all relative policies and procedures.
• Maintain compliance in accordance with all relevant certification and ISO standards.
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/ RFS(ready for service)

• Critical System Management

• Management of data centre infrastructure to provide a cost effective system supporting 99.99%
• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSAs and SLAs are achieved
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

• Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices.
• Ensure data centre facilities standards are enforced and maintained.
• Ensure data centre cleaning standards are enforced and maintained.
• Ensure compliance and adherence with HS&E standards.

• Good technical abilities
• Effective communication skills, active listener - ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

• Cabling qualification and certification preferable.
• Knowledgeable with routing and switching of transmission equipment preferable.
• Minimum 5 years relevant data centre experience
• Good knowledge of Data Centre environments and critical infrastructure systems

Teraco Data Environments