Call Cantre Manager Jhb
Johannesburg, Gauteng, South Africa
Job Description
Responsible for the effective management of team of call centre agents and team leaders ensuring legit registrations and conversions according to targets.
Responsibilities
- Responsible for the effective management of team of call centre agents and team leaders ensuring they are driving legit registrations and conversions according to targets
- Ensure customer documents are verified correctly and timeously by agents and quality checks are completed regularly.
- Drive a target of 10 legit registrations completed per day by agents.
- Drive a target of 30% First Time Deposit (FTD) conversation.
- Strive for excellent customer service with a high NPS.
- Ensure minimal customer complaints and that all customer queries are resolved timeously.
- Research best practice Call Centres for streamlining and automation of processes where feasible.
- Strong experience in Call Centre Management and Customer service
- Proven analytical abilities.
- Knowledge of relevant systems and interfaces.
- Excellent communication and engagement skills
- Have excellent stakeholder management skills and be able to build key relationships within the business.
- Strong Customer service orientation
- Strong problem-solving and organisational skills.
- A diplomatic and professional approach
ExecutivePlacements.com
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1407611
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationJohannesburg, Gauteng, South Africa
-
EducationNot mentioned