Call Centre Admin Clerk
Job Description
Candidate Key Performance OutputsFacilitate day-to-day administrative request received from the external call centre.
Communicate information to external call centres or external clients in a professional and timely manner.
Perform all administrative duties, including the finalisation and actioning of requests such as additions, increases, reinstatements.
Facilitate and schedule debit order deductions and changes
Facilitate and checking that changes and corrections are done correctly on request from the call centre where other departments are involved.
Provide voice recordings and feedback to complaints department where complaints are being lodged.
Distribute non-payments and provisional lapse data to call centres on a monthly basis.
Provide quotations as well as policy information on clients as per requests received.
Contribute to collaboration meetings with external call centres and report to the manager on the status per call centre in collaboration with Quality assurance clerk.
Assist with ad hoc duties related to lead generation where an specific call centre are receiving leads.Candidate Requirements/ExperienceGrade 12
1-2 Years relevant experience (Long term insurance experience will be an advantage)
Call Centre background will be an added advantage.If you have not been responded to within 21 days of the closing date please accept that your application was not successful.
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Job Detail
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Job IdJD1406802
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned