Job Description

About the role:To support the operations in achieving the set input and output standards. Accountable for Operations administration through quality monitoring and compilation of reports to achieve high performance and growthNB: This is a night shift role.Minimum requirements (Qualifications and Experience):

• Grade 12.
• Bachelor's degree in business administration/finance/Procurement or any other equivalent qualification.
• Advance in Office and MS Outlook.
• 3 - 5 years' experience as an Administrator in Finance/Procurement etc.
• Prior work experience in the International BPO Contact Centre is advantageous.
• Understanding of basic financial and procurement concepts.
• Deadline and Output driven.

Key Responsibilities:Payroll and Incentives

• To collate all book and ad hoc incentives, ensuring correct employee detail and sign off for payroll. Check exclusions discipline and attendance.
• Purchase branch appliances for quarterly drives.
• Purchase vouchers for quarterly drives.
• Ensure vouchers and appliances are signed off - for auditing purposes.
• To capture the Overtime hours worked by each staff member, to ensure all data is accurate before submitting to payroll for mid-month payments.
• To Capture Night shift and travel allowance for all days worked by each staff member accurately for payroll input.
• To collate report with hours worked for public holiday and overtime, check info and late coming sign off for payroll.
• To assist in resolving payroll, incentive, Overtime queries and benefits where applicable.

Invoicing

• Prepare invoices for submission to finance.
• To process and capture all invoices including rentals, utilities, all facilities and all branch logistics and other major suppliers via Fraxion Spend Management.
• To order stock of refreshments, cleaning, and stationery items for branch and Training Centre weekly.
• Balancing and submission of corporate card expenditure and receipting.

Headcount

• To ensure budgets and actuals are correct this must be verified with portfolio managers.
• Compile attendance reports for staff and management, update sick leave, annual leave, study leave, family responsibility leaves.
• To collate absenteeism for the branch, update feedback from each portfolio regarding staff absenteeism and the process being followed via AIP.

Reporting

• Analyse and report on performance and strategy implementation in a clear and concise manner to various stakeholders.
• Prepare month on month trends on billable hours for Executive Reporting.
• Ensure accuracy in all reporting submitted to internal and external stakeholders.

Stakeholder Engagement

• Liaise with external clients to discuss monthly billable hours.
• Liaise with internal clients to discuss monthly billable hours.

Behavioral Competencies Required:

• Presenting and Communication Information.
• Working with People.
• Adhering to principle and values.
• Coping with pressure and setbacks.
• Relating and Networking.
• Delivering Results and Meeting Customer Expectation Adapting and Responding to change.

Technical Competencies Required:

• Proven ability to compile and manage data - attention to detail, data integrity management.
• Report writing using various MS Office applications (i.e. MS Excel, MS Word, and MS PowerPoint).
• Good Negotiation Skills.
• Attention to Detail.
• Analytical Thinking.
• Problem Solver.

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