Call Centre Agent
Job Description
Planet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services within South Africa.
With further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and problem solving skills.
Key Results Areas include:
Represent the customer to the rest of the business - Customer Advocate
Demonstrate excellent product and system knowledge
Handle client queries regarding existing policies and other enquiries
Assisting clients with queries
Solving complaints
Updating clients information
Must have experience within the Tele-sales environment
Experience & Competencies:
Must have inbound and outbound experience
Good reading abilities as some roles require scripted questions
Flexible and adaptable to working hours Shifts
Persuasive negotiation skills
Intermediate computer skills
Excellent communication both oral and written
Applying customer service/care principles to all calls
Working with People
Ability to learn and grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening skills
Customer Centricity
Results orientated
A team player
Proactive and self-motivated
Resilient, determined and resourceful
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Job Detail
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Job IdJD1292628
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSandton, Johannesburg, South Africa
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EducationNot mentioned