Call Centre Agent
Sandton, Johannesburg, South Africa
Job Description
Job Functions:
- Answer incoming calls courteously within SLA
- Manage all cases professionally and efficiently within the correct time frames
- Provide personalised customer service by responding to the needs of the client
- Ensure that all calls are captured on the relevant system (Dreamtec)
- Clear knowledge and understanding of our corporate clients policy wording, systems, protocols and procedures
- Identify and escalate issues to supervisor
o Fraudulent activities from other call centre agents
o Misconduct
- Must be able to work shifts and overtime when required
- Determine eligibility by comparing client information to requirements and product
Internal - Customer Service, Contact Centre, Finance, Procurement, HR, DreamtecCritical experienceVerbal and written communication skills
- Phone skills
- Listening skills
- People skills Customer focus
- Attention to detail
- Pressure Tolerance
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Job Detail
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Job IdJD1370045
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSandton, Johannesburg, South Africa
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EducationNot mentioned