Job Description

JOB PURPOSE:

Facilitate induction programs and other training programs for employees. Evaluate Call Centre employee's performance and calls to gauge skills gaps. Create training programs and coach to address skill gaps in employees. Prepare learning materials for training programs.

QUALIFICATION AND EXPERIENCE REQUIRED

Minimum Matric qualification is mandatory. Training qualification is an advantage. 2+ years Call Centre Trainer/Facilitator and Coach experience in a Call Centre environment, preferably in a debt collections environment. Proven experience in: identifying employee skills/competency gaps; evaluating calls and on the job coaching; and compiling training material, applying it and conducting training and coaching relevant to the success of a Debt Collections Call Centre environment.

COMPETENCIES AND SKILLS REQUIRED

Ability to collate and present information accurately and provide insight into training initiatives. Ability to report and communicate with inter-departments regarding training initiatives and coaching. Excellent organisational, planning and time-management skills. Flexible and able to work under pressure. Passionate to drive continuous development. Positive attitude and energetic. Proficient in MS Office Word, Excel, PowerPoint & Outlook. Strong verbal, written and interpersonal communication skills. Strong values of curiosity, collaboration, entrepreneurial spirit, passion for winning and trustworthiness. Team-player.

NB: If you have not received a response within 2 weeks, please consider your application as unsuccessful.

Job Type: Full-time

Pay: R13000,00 - R15000,00 per month

Application Question(s):

Do you have Debt Collection Call Centre exposure? What is your current or most recent salary?
Experience:

Trainer/Facilitator: 2 years (Required)
Work Location: In person