Call Centre Manager Healthcare / Medical Aid
Johannesburg, Gauteng, South Africa
Job Description
Duties will include but not be limited to:
- Performance management
- Staff development
- Change management
- Effective management of Call Centre & Assessing functions
- Effective submission of reports
- Submission and management of departments budget
- Effective management of clients
- Effective management of relationships and service delivery to all stakeholders
- Ensure that recognition is given for excellent performance
- Take required corrective action for poor performance
- Prepare and monitor the weekly planning process for staff and provide reports
- Do skills audit
- Prepare training needs analysis
- Schedule training with relevant training provider
- Facilitate the delivery of training as per schedule
- Ensure compliance with agreed upon development plans for individuals
- Ensure succession plan is in place
- Have regular meetings with staff (minimum monthly)
- BCom Degree in client services / business administration or a National Diploma in customer relations management
- 5 years work experience in a client service environment
- Must have experience within the medical aid industry
- Current experience in a Call Centre Manager / Team Lead role
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Job Detail
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Job IdJD1310959
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned