Job Description

ABOUT

Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Excellence and Innovation define what we believe and who we are.


Intercare Corporate Services situated in Menlyn Central, Pretoria, seeks to recruit a Call Centre Operator to provide a professional and efficient information and booking service to care partners and customers

CRITICAL OUTPUTS

Provide accurate and professional information to patients regarding assessments, pricing, procedures, and centre operations. Schedule, amend, or cancel patient appointments and send confirmation emails. Manage inbound and outbound calls from patients, providers, and brokers for booking queries and slot closures. Respond promptly to email inquiries from patients and providers. Conduct enrolment calls for wellness programs and follow up on outstanding patient accounts. Assist Clinical Care Coordinators with bookings and service coordination. Ensure high customer service ratings by handling calls efficiently and professionally. Provide basic IT troubleshooting support for customers. Maintain accurate records of calls, bookings, and follow-ups. Handle difficult clients with patience and professionalism. Work effectively in a high-pressure environment with high call volumes.

REQUIREMENTS

Minimum:

Grade 12. Minimum of 2 years in a call centre or customer service role advantageous. Excellent verbal and written communication skills. Strong customer service orientation with a professional and patient demeanor. Ability to handle high workloads and demanding clients. Strong attention to detail and problem-solving skills. Ability to work well under pressure in a fast-paced environment.

If your personal purpose is aligned to our purpose and your values fit in with our value system, please apply. We encourage Diversity of Thought, and we welcome people to build and add to our culture.

CLOSING DATE: 14 March 2025

All applications can be submitted on: https://intercare.simplify.hr/

If you are not contacted within 3 weeks of the closing date please regard your application as unsuccessful.