Call Centre Supervisor
Johannesburg, Gauteng, South Africa
Job Description
Job SummaryWe are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc.
- Grade 12 (minimum)
- Call centre experience essential
- Well versed in disciplinary procedures
- Able to roster and rotate staff on a daily basis
- Attention to detail
- Ability to listen attentively
- Is aware of correct telephone etiquette
- Keeps client relationships at a professional level
- Maintains high levels of integrity
- Is passionate and enthusiastic
- Good organisational skills
- Good people skills in order to deal with clients at various levels
- Uses Initiative
- Ability to work under pressure
- Computer Literate
- Criminally Clear
- Able to work on weekends
Job Mail
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Job Detail
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Job IdJD1366159
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned