- to manage the unit through setting and maintaining service delivery standards. Lead, motivate, and train staff. Implement and maintain operational controls in line with budgetary requirements.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients
reduced costs, risk and complexities
together with
increased quality, efficiency and productivity
. We specialise in
Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more
.
Developing our people
- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
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Duties & Responsibilities
Site Services Management:
Ensure optimal management of all site resources in accordance with company standards and policies, and in compliance with health, safety, quality, and risk best practices and regulatory requirements.
Operational Management:
Manage and take responsibility for closing out all operations in liaison with Head and Regional Offices. Oversee catering, housekeeping, and laundry operations in accordance with client service standards, company key performance indicators, and site targets.
Menu and Budget Management:
Oversee menu preparation and implementation, ensuring budget compliance and efficient stock ordering and storage.
Profitability:
Ensure maximum profitability of the site.
Site Administration:
Manage all site administration tasks.
Health and Safety Compliance:
Ensure compliance with health and safety regulations.
Maintenance Management:
Oversee maintenance management on site.
Stock Control:
Facilitate effective stock control
Marketing and Client Relations:
Build and maintain strong relationships with clients and customers.
Staff Management:
Lead, motivate, train, and develop a team of staff. Handle daily HR and IR issues, including training, development, and performance management.
Service Delivery Standards:
Set and manage service delivery standards. Ensure quality of food preparation, presentation, and service meets all quality star grading standards.
Client Needs and Complaints:
Analyze and pre-empt client needs and possible complaints. Take responsibility for organizing, preparing, and coordinating all functions.
Administration and Finances:
Manage all administration, finances, debtors, budgets, etc. Process paperwork and compile and understand weekly and monthly P&L
Work Environment:
Be able to work in a demanding environment, including long hours and weekends if needed
Food Trends:
Stay abreast of the latest food trends and best practices.
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Skills and Competencies
6 years of catering experience in an industrial kitchen, with at least 4 years spent in a supervisory or management role
Excellent food skills.
Strong judgment and problem-solving skills
Excellent people skills and strong interpersonal and communicative skills (verbal and written).
Flexibility with regards to working hours
Attention to detail and client service focus.
Business management principles.
Fully computer literate.
Valid driver's license.
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Qualifications
Matric
* National Diploma in Hospitality Management or any relevant tertiary qualification advantageous
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