Job Description

Job Requisition DetailsREQ#133624Location - Johannesburg, GautengClosing Date - 12 June 2024Talent Acquisition - Bongiwe MchunuJob FamilySales And ServicesLeadership PipelineManage Self: ProfessionalJob PurposeTo plan, execute, monitor and deliver on sales and retention business objectives in support of RBB Product Strategy.Job Responsibilities

• Responsible for stakeholder engagement and alignment relating to Sales and Retention business objectives.
• Plan and implement campaign activities.
• Drive strategic sales levers by observing, coaching and testing for understanding.
• Review of end to end fulfilment processes for efficiency and effectiveness.
• Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken.
• Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities.
• Improve cross sell through driving digital enticement by identifying lost opportunities.
• Provide real-time support for frontline staff and leadership.
• Improve branch profitability through driving net new to franchise acquisition.
• Drive activation and entrench sales to improve revenue generating accounts.
• Focus on portfolio tilt and drive relevant products to increase revenue.
• Drive Life Cycle Management activities to increase revenue.
• Manage Direct Expenses by making use of Cost effective multi-media solutions to improve cost of sales.
• Conduct related workshops and training interventions to improve client experience.
• Analyse relevant client feedback systems and identify common trends in client sales and retention challenges and recommend corrective action to achieve client satisfaction.
• Ensure adherance to sales and retention standards and strategies by observation and measurement and recommending corrective action.
• Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and retention targets.
• Support relevant areas to achieve sales and retention objectives by highlighting gaps and opportunities.
• Monitor and coach to ensure understanding and effective utilisation of all sales and retention systems to achieve strategic objectives.
• Reducing processing errors and improve data quality by effective monitoring, controls and putting corrective activities in place.
• Conduct regular checks on sales claimed and leads provided to ensure compliance with policy and procedures.
• Ensure compliance to all relevant legislative and Nedbank Policies and Processes requirements.
• Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Certificate/Diploma/Degree in Project Management
• Professional Qualification in Project Management

Minimum Experience Level

• 3-5 years relevant Management and Banking experience

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Nedbank policies and procedures
• Principles of financial management
• Relevant software and systems knowledge
• Database Management
• Business Acumen
• Research methodology

Behavioural Competencies

• Building Influential Partnerships
• Driving Successful Customer Engagements
• Valuing Differences
• Global Perspective
• Planning and Organizing
• Establishing Customer Value

Please contact the Nedbank Recruiting Team at +27 860 555 566

Nedbank