Campus Field Technician
KwaZulu-Natal, South Africa
Job Description
Title Campus Field Technician Job Responsibilities:
- Technical Qualifications, Skills and Experience
- A + and N or Relevant IT Qualification.
- Troubleshooting and categorizing issues remotely to determine if it is software or hardware related and resolving software issues remotely.
- Strong knowledge in troubleshooting and configuring of Windows 10/11 operating system and office 365 applications.
- Network and Peripheral configuration.
- Strong Soft Skills (Email and Telephonic).
- Remote connection tool experience.
- Exposure to a call management system.
- Managing incidents and requests within SLA.
- Handling customer escalation and queries.
- Must have experience in a corporate environment.
- Exposure in the banking sector will be advantages
- Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
- First time fix rate and recall rate under the stipulated requirements.
- Maintain customer relationship.
- Be productive based on the calls allocated to them.
- Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
- Complete administration within time frames as per policies.
- Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
- Technical support, maintenance, trouble shooting in an end user computing environment.
- Ensure that all policies and procedures are followed according to the company requirement
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Job Detail
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Job IdJD1362950
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKwaZulu-Natal, South Africa
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EducationNot mentioned