Job Description

LOCATION:
Cape Town CampusOVERALL PURPOSE OF THIS JOB:
To ensure the professional general management and excellent performance of Capsicum Culinary Studio and IIE School of Hospitality & Service Management in terms of its facilities, staff, growth of the business (sales), overall finances and student service delivery.KEY RESULT AREAS:Implement the national sales strategy and achieve Campus sales targets for CCS and IIE HSM

• Coordinate and manage the implementation of the Schools Marketing & sales strategy for the Campus to receive enquiries for the Campus
• Coordinate and Manage the enquiry management system in conduction with the sales team
• Coordinate and manage various events at the campus to generate exposure and enquiries for the campus.
• To make sure that the sales process is being followed at the Campus.
• Maintenance of enrolment database spreadsheet process.
• Management of sales in terms of converting enquiries to sales.
• Accepting and receipting of Application Fees and Course Deposits.
• Managing, training and motivating sales team to achieve their sales targets.
• Identifying opportunities for extra revenue / new business generation

Effective management of cost control of Campus financials, as well as Debtors management - to ensure profitability and sustainability

• Maintain financial policies and processes with in the campus.
• Manage the Campus as profitable as possible.
• Manage the financial targets for the Campus.
• Report on any variances from the financials on a monthly basis
• Monthly income and expenditure management.
• Budget Control.
• Petty Cash Control and Banking as per process.
• Credit Card Control.
• Management of all Campus costs.
• Ensure effective debtors management and bad debt collection.
• Ingredients orders according to budget allocation.
• City & Guilds Exam registration.
• Assets management and control.

Management of System Administration and facilities in and around the campus

• Ensure that facilities are neat and all areas maintained and in a workable condition and according to Health and Safety Regulations.
• Meeting and negotiating with external suppliers and industry partners.

To comply with accrediting bodies and have a high standard of quality and excellence

• Quality control with lesson plans and evaluations.
• Adhere to the Academic Calendar and study schedules as provided by the Academic Department
• Ensure that all POE's and POA's are updated as per schedules in accordance to the City & Guilds Centre and QCTO Guide.
• Managing and monitoring all audits.
• Evaluation of Lecturers in order to improve the quality of education rendered.
• Managing and monitoring Learner Master Spreadsheets.
• Ensure Campus staff, students and equipment comply with Health and Safety regulations.
• Managing and monitoring of industry placement handbook for industry placements.
• Comply with monthly stock control (equipment and ingredients) procedures.
• Ensure that all cancellation processes are being followed to minimize the risk to the company.

Manage performance of Campus staff

• Review and update staff's goal setting a regular basis.
• Conduct performance coaching by monthly
• Identify training needs and address.
• Monitor the performance of the staff against goal setting.
• Ensure that a working environment is created which promotes high levels of performance and addresses under-performance.

Ensure the Company/Campus Social Responsibility initiatives are supported

• Ensure Campus (Staff and students) participate in community projects & CSI initiatives and others
• Ensure the Campus participates in the Capsicum and IIE HSM wellness initiatives monthly

Implement Customer Relationship Management Strategy at the campus

• Drive an atmosphere of a customer centric environment at the campus with both staff, students, parents, industry and suppliers
• Receive customer feedback through various interactions eg. group students discussions, parent meetings, industry visits
• Act quickly and timelessly to any student complaints
• Create an active student life experience for students on campus

QUALIFICATION REQUIREMENTS:

• 3-year qualification in Business or Hospitality Management / Sales & Marketing.
• Post-Graduate in Hospitality Management advantageous.

COMPETENCIES REQUIRED:

• Problem solving
• Business Acumen
• Conflict Management
• Time management
• Leadership
• Advanced communication skills
• Ability to Deal with Changes Effectively
• Interpersonal skills

EXPERIENCE REQUIREMENTS:

• At least 3 - 5 years' experience in branch management activities.

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