Job Description

Our client, a giant in the Real Estate Services industry has recently expanded into Africa, but predominantly operates in South Africa providing services such as Facilities, Utility, Brand and Precinct Management for Landlords and Tenants alike. They are seeking a dedicated and service-oriented Canteen Manager to oversee the daily operations of a canteen at a commercial, P-grade building in the heart of Sandton. The successful candidate will manage a team of 8, ensuring smooth and efficient service while maintaining high standards of customer satisfaction. This role requires strong administrative skills, proficiency in Microsoft Excel, Word, and Outlook, and the ability to communicate in Mandarin, both spoken and written.The responsibilities will include but are not limited to:

• Team Management: Lead and manage a team, ensuring effective performance and adherence to the company's Code of Conduct.
• Customer Service: Provide exceptional service to a diverse clientele, ensuring high levels of satisfaction.
• Operational Oversight: Manage daily canteen operations, including menu planning, portion control, and waste management. Ensure compliance with health and safety standards, including daily, weekly, and monthly cleaning requirements.
• Administrative Duties: Handle daily, weekly, and monthly administrative tasks, including updating stock sheets, capturing invoices accurately, and managing costing sheets. Send daily menus and weekly take-home meal options to the client's email database.
• Financial Management: Oversee unit profitability, perform daily cash-ups, and ensure accurate invoicing. Prepare monthly financial reports, including cash-up, sales, and inventory reports.
• Client and Internal Communication: Send proposed menus and attendance registers for approval. Maintain regular communication with the accounts team, sending scanned invoices and daily cash-ups.

We're looking for someone with proven experience in a managerial role within a canteen or food service environment. You should be comfortable using Microsoft Excel, Word, and Outlook to handle various administrative tasks efficiently. Strong communication skills in Mandarin, both spoken and written, are essential for interacting with the diverse client base. Your ability to effectively manage and motivate a team will be key to ensuring smooth operations. Additionally, a solid understanding of health and safety regulations in a food service setting is crucial to maintaining a safe and compliant work environment.

Macdonald & Company