Job Description

Chefs Training Academy is expanding our sales team and we are seeking a driven and passionate Career Consultant.The Career Consulant will be responsible for the following tasks:1.Lead Generation:

• Actively generate leads through various channels such as cold calling, networking, and referrals.
• Identify and pursue opportunities for expanding the client base.
• Utilize all marketing opportunities available with the application of most relevant sales techniques to ensure that sales targets are met.

2.Conversion Rate:

• Effectively and efficiently accept and attend to enquiries via all platforms.
• Administer the information of enquiries effectively.
• Monitor and improve the conversion rate of enquiries to enrolments.
• Implement strategies to enhance the effectiveness of the sales process and increase conversion rates.
• Conduct market research to identify trends, competitor strategies, and customer preferences.

3.Customer Satisfaction:

• Ensure effective and efficient process on enrolment of learners.
• Measure and maintain high levels of customer satisfaction through feedback collection and resolution of customer concerns.
• Ensure positive customer experiences throughout the enrolment process.

4.Training and Development:

• Participate in ongoing training and development programs to enhance sales skills, product knowledge, and customer service capabilities.
• Continuously seek opportunities for self-improvement and professional growth.

5.Team Collaboration:

• Collaborate with colleagues and other departments to achieve common goals and contribute to the overall success of the organisation.
• Share best practices, provide support, and foster a collaborative work environment.

6.Goal Achievement:

• Set and strive to achieve individual and team sales targets and objectives.
• Develop action plans to overcome obstacles and achieve desired outcomes.

7.Compliance and Ethics:

• Accurate and organised record keeping and reporting on all different systems and platforms.
• Ensure compliance with relevant laws, regulations, and company policies and procedures.
• Adherence to all sales process requirements including but not limited to acceptance letters, contracts, student loans, VISA requirements.
• Uphold ethical standards in all interactions with clients and stakeholders.

Skills

• PC literacy
• Business communication skills (reading, writing, speaking an interviewing skills)
• Active listening (giving full attention to what other people are saying,taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times)
• Social perceptiveness (being aware of others reactions and understanding why they react as they do)
• Interpersonal skills (multicultural approach)
• Time management skills
• Decision making skills
• Stress management skills
• Organising and planning skills
• Attention to detail
• Able to work independantly
• Able to multi-task

Attributes

• Dedicated
• Motivating
• Engaging
• Professional
• Flexible
• Conversation starter
• Physically and mentally fit

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