Job Description

Role DetailsType of Support: Non user-facing contact, copywright, content creation
Contract Duration: Full-time
Work Schedule: Tuesday - Saturday, 9:00am - 6: 00pm ZA/RO| Sunday/Monday off
Work Type and Location: Remote: South Africa, Romania
Expected Start Date: April 25, 2024About The RoleWe are looking for a skilled Content Specialist to work with user-generated content being posted on one of our partner's casting job-site marketplace and to support this segment of users. The Content Specialists responsibilities include examining, editing, and optimizing the casting jobs being posted to the site; helping to verify the authenticity of the jobs and the job-posters; spot-checking background-check data; answering users related questions; entering job details provided by 3rd-parties, and monitoring marketplace activity.Youll Be...

• Working through a ticket queue of incoming job posts, optimizing and editing the content for publication on the site
• Identifying items that need additional information or verification, and follow up with the job posters to collect the necessary details
• Shutting down scams and inappropriate content
• Reviewing user IDs, background checks, and other verification materials when flagged for possible issues, make decisions when possible, and assist the customers with completing or explaining their background materials when necessary
• Reviewing system-generated site-activity alerts related to client/job-poster activities (users creating changes to their previously approved listings, hitting messaging limits, etc.), and take additional actions when needed
• Assisting clients with any questions they have with using the marketplaces job-posting and application-management tools
• Entering additional job details provided by employers and third parties into the system for publication
• Examining job database reports to identify previously approved jobs that may need additional attention, recategorization, or early expiration, to help maintain the freshness and relevance of the content
• Escalating potential problem cases to senior staff for additional guidance
• Supporting senior staff members in additional administrative and research tasks related to the jobs platform

What You Bring To The Table

• 2+ years of professional experience
• Strong English proficiency (both verbal, and oral communication skills)
• Self-directed with a proven track record of working with a high volume of specialized data, users, and content
• Highly organized and detail- and deadline-oriented
• Excellent copy editing, fact-checking, proofreading, and research skills
• Good data entry and account management/client support skills
• Interest or previous experience in performing arts or marketing

What We Provide

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why PartnerHero?PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business from customer support to Software QA, content moderation, design, engineering, and more. We work with over 100+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Loom. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.How Were DifferentHistorically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.Read more about our Core Values and story .PRIVACY NOTICEPartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about PartnerHeros privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center .Powered by JazzHR

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