Job Description

Purpose

This is a Manager position that is a leader-manager role that requires the candidate to not only train, design and develop, and evaluate training and development initiatives related to culture initiative workshops and all operations training (New Hire Training, Induction, Floor roll-outs, tools, refreshers, Product, Process, system and soft-skills) but also manage projects and teams. The Role of the manager is expected to also be a change agent and a knowledge manager.
 
Note, only candidates with Call Centre or Retail experience need apply.
 
 Key Roles and Responsibilities:
 
Training strategy development
Management of the training calendar/schedule effectively
New hire transition into operations of the business
Stake holder liaison
Manage the performance & development plans of the training team
 
Experience and Skills Required:
 
6- 8 years’ experience of which minimum of 3 years Training Manager experience, ideally within a call centre environment (including design, development, preparation & implementation of training
Excellent written and verbal communication skills
Ability to work as part of a team as well as demonstrating own initiative
Ability to work under pressure whilst remaining flexible during any period of change based on the needs of the business
Computer literate (MS office, Word, Excel, power point and outlook)
Professional Training Related Certifications / additional qualifications in the area of training
A good understanding of Contact Centre procedures
 
For a career in the fast paced arena of outsourced contact centres, please apply…

Skills Required