Cell C Coaching Position Durban
Durban, KwaZulu-Natal, South Africa
Job Description
Job SummaryResponsible for the overall development and performance of an assigned incubation team through the
facilitation of the course map and as well as leading and developing the team of incubation agents. Also
responsible for the coaching of 'bottom performers' as assigned or directed.Responsibilities and expectations (not limited to):
- Responsible for coaching, developing, and improving the abilities of incubation agent to
incubation program * Coach all incubation agents making sure they achieve a benchmark of 80% on all activities
- Perform monitoring sessions and other development activities such as role playing, while
- Conduct daily, weekly, and otherwise assigned performance reviews of the incubation
- Identifying process improvement opportunities with the strategy and curriculum used
- Previous coaching/training experience at a contact center is advantageous
- Clear disciplinary Record
- Matric
- Excellent communication skills
- Computer literate
- Clear criminal record.
- Must be South African Citizen
- Must be a people's person
- Must be passionate about other people's development and growth potential
- Must be comfortable facilitating reports, analysis & elaborate presentations during training
- Present and communicate information
- Coping with pressures and setbacks
- Delivering results and meeting client expectations
- Excellent administrations skills
- Attention to detail
- Good verbal communication skills
- Excellent adherence and QA scores
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Job Detail
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Job IdJD1362987
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned