Job Description

AdministrationCentre inspections and walkabouts to be undertaken on a daily basis withoutTenant liaison - Identification of potential problematic tenants with suggested remedial solutions.Daily management of and guidance to all on site staff.To keep a maintenance & operations file and ensure its currency for the following:OHS compliance issuesAsset RegisterTenant recordsExpiry datesParking recordsRecords of DB boards and description thereofPlan of all main water connectionsName and numbers of all contractorsMeter reading recordsPetty cash bookRegister the maintenance of all officePromotions - Income and expense controlUpdated market knowledge as to competitors activities in the catchment areas of the centres.Updated market knowledge as to new developments in theUpdated knowledge as to micro and macro-economic factors that could result in growth, decline or stagnation ofTenant knowledge - industry they are in (movements in such industry), business strength and stability of tenants businesses. Identification of risks.Collection and recordable of monthly turnover figures from tenants and assessment of such.Constant assessment of strengths and weaknesses of tenant mix of centres.Ensure that accounts are loaded timeously for new and deposits are paid back to vacated tenantsWith regards to the cancellation, writing off and postponement of paying of rental accounts, no rulings are to be made without acknowledgement and approval by the PropertyAll changes to tenant accounts are to be made before the closingUpdated knowledge of local by-laws applicable to the centre and community influences theretoUnderstanding of socio-political influences on the centres tradingHave a fair knowledge of the internal Property Management system, to allow the capturing of turnover rentals, and the ability to view tenants accounts and provide invoices.MaintenanceResponsible for implementation of planned maintenance program
Schedule to be maintained with regards to DB boards, outside lights, roofs and gutters, gardens and irrigation thereof, the inspection of all toilets and taps and air conditioning if applicable.
To ensure that the handymans ability (where applicable) is 100% utilized.
Responsibility is to manage all non-technical services, repairs and maintenance on site in liaison with the Property Services Manager and to
refer all technical or structural repairs and maintenance to the Property Services Manager for resolution.
A system should be implemented whereby the following is monitored and controlled: Keys, security, consumable stocks, parking, house rules, refuse removal, cleaning services, hygienic services, gardening services, maintenance of air-conditioning equipment, fire equipment, escalators and lifts, interior and exterior appearance of the property, compliance with Occupational Health and Safety.
All tenants queries are to be handled professionally and with immediate response.LeasingSourcing, securing and concluding leases, with the prior approval of the
Property Manager and within parameters set, with tenants in the general market to fill vacancies.
Negotiating lease renewals with tenants, with the prior approval of the
Property Manager and within parameters set.Marketing and Customer RelationsTenant Liaison - Ongoing and regular visitations, drafting of newsletters and
bulletins and the distribution thereof as well as providing marketing support to tenants in-store campaigns
Customer Liaison - Handling of enquiries and complaints, timeously and effectively
Chairing the Tenants Association/Committee meetings if required and the drafting and distribution of the minutes
Networking with all role-players (marketing suppliers) in the industry such as entertainers, production specialists, celebrities and surrounding communities for example schools etc.
Provide support to the National Marketing Manager or PRO where required in the strategizing, conceptualizing, execution and budget control of the annual strategy and ongoing events, promotions and advertising campaigns
Attend all promotions as they occur to ensure a high standard of event execution
Represent the company at relevant industry shows, conferences and seminars when required
Coordinating and providing assistance to charity organizations when requesting collections and fundraising drives

Tower Group