Job Description

Product is at the heart of everything we do and we're looking for an experienced, passionate and driven individual to join Laura James Commercial Team. This role will focus on the retail side of the business with B2C sales.

Job Title: Channel Account Manager

Reports to: Commercial Manager

Role objective: Ownership of retail sales activities on our sales channels (Wayfair and Amazon). Ensure the brand is well represented and sales target are met.

Key accountabilities:

Oversee the channel team to ensure sales target are met by ensuring: SKU health is the best it can be to maximise revenue the product catalogue is kept up to date adding and removing products as necessary as per the 'range reviews' existing product listings are current and in line with the UK Laura James website (Imagery & descriptions) all product variations are linked to maximise sales potential Oversee the channel team to ensure a high standard of after sales service is provided: By promptly updating the Wayfair partner home or Amazon customers directly if order movement occurs By handling customer service issues communicated by Wayfair e.g. order cancellations, replacement parts etc. Efficiently manage the ticket system on both zen desk and the Wayfair portal, as well as emails within the Amazon seller central. Handle customer service issues promptly and professionally to a satisfactory resolve for the customer Ensure refunds / reduction requests are kept below the KPI target Ensure all channels are compliant with the platforms policies Identify new commercial opportunities and ways to improve the channel performance Work towards improving working efficiencies Running PPC ads on the platforms to drive product exposure and sales whilst achieving the ROAS target. Coordinate internally with key teams to resolve any issues that may occur with the channel accounts Create key reports to communicate information such as, listings progress, sales performance and inventory information Be the main point of contact for channel partner representatives and develop a good working relationship with excellent communication.
Key skills

Analytical Proactive Good communication Attention to detail Problem solving Team work Intermediate / advanced Excel Leadership and motivation skills Good at building relationship within the business and with our channel partners
Previous experience & education:

Minimum education level - GCSE (or equivalent) Experience working for or with online retailers Experience managing a team Experience using excel to intermediate / advanced level
Job Type: Full-time

Experience:

Amazon and Wayfair: 3 years (Required)
Work Location: In person