Channel Support It Manager (banking)

Johannesburg, Gauteng, South Africa

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Branch cash operations technology (Teller software applications as well as knowledge of AML and CTR/A and other regulatory implications)
In-branch client experience management (appointment booking and queue management software - e.g. Qmatic, Wavetec and Aurionpro)
Client relationship management (e.g. D365, Salesforce)
Client identification and authentication (Fingerprint and Facial biometrics, signature recognition; other out-of-band second factor technologies)
Staff productivity management (Nice WFM, ActiveOps, Zendesk)
Peripheral integration technologies (Card/PIN peripherals, Biometrics peripherals like fingerprint readers and cameras, signature pad peripherals and document printing peripherals)
Branch network connectivity technologies (Fibre optics, LTE, Low-orbit satellite - e.g. Vodacom, Telkom, Openserv)

Contact centre:

Voice, chat, email routing and blending technology (including Chatbot and Whatsapp Enterprise-based engagement) - Some technology provider examples would be Genesys, Nice, Avaya.
Client relationship management (e.g. D365, Salesforce)
Call quality assurance and client sentiment tracking (Nice Nexidia, Qualtrix XM)
Staff productivity management (Nice WFM, ActiveOps, Zendesk)
Client identification and authentication (Nice Voice biometrics; other out-of-band second factor technologies)

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