Job Description

KEY PERFORMANCE AREAS, DELIVERABLES & MEASURES:

• Establishment Inspections and Dispute Resolution:

• Deliverables:

• Approve and prioritize inspection plans.
• Allocate and monitor Agents for site inspections.
• Conduct escalated inspections and resolve disputes.
• Measures:

• Number and outcome of inspections.
• Effective dispute resolutions.
• Compliance order issuance and dispute referrals.
• Complaint Investigations with Customer Centricity:

• Deliverables:

• Delegate and oversee jurisdiction investigations.
• Ensure customer-centric approach in all activities.
• Respond to and investigate complaints.
• Measures:

• Accurate complaints register.
• Timely investigations and positive feedback.
• Administration:

• Deliverables:

• Maintain documentation and oversee establishment registrations.
• Ensure timely delivery of arbitration awards and follow-up on complaints.
• Participate in industry notification projects and monitor compliance.
• Measures:

• Complete and accurate files.
• Timely compliance orders and arbitration awards.
• Legislative compliance.
• Staff Supervision:

• Deliverables:

• Participate in interviews and handle disciplinary matters.
• Lead performance meetings and provide mentorship.
• Monitor performance and vehicle usage.
• Measures:

• Approved leave forms.
• Motivated and performing team.
• Ad Hoc Functions:

• Deliverables:

• Perform tasks within incumbents ability as assigned.
• Measures:

• Report on specific tasks.

KEY STAKEHOLDER RELATIONSHIPS:

• Internal: General Secretary, Compliance Enforcement and Dispute Resolution Executive Manager, Funds Administrator, Dispute Resolutions Officer, Agents.
• External: Employers, Employees, Employer Organisations, Trade Unions.

QUALIFICATION REQUIREMENTS:

• Minimum: National Diploma in Labour Law, Proficient in Microsoft Office (Advanced Level).
• Preferred: Tertiary Qualification (LLB or B-Com Law), Certificate in Labour Dispute Resolution Practice.

EXPERIENCE REQUIREMENTS:

• Minimum: 5 years as an Agent in investigations and inspections, Supervisory experience, Trade union engagement, Conflict resolution.
• Preferred: 8 years relevant experience, Representing bargaining council, Training Agents.

KNOWLEDGE, SKILLS & BEHAVIOURS:

• Knowledge: Collective Bargaining, Labfurniour Law (Labour Relations Act, Basic Conditions of Employment Act), MS Office proficiency.
• Skills: Communication, Interpersonal, Teamwork, Problem-solving, Planning, Time management, Reporting.
• Behaviours: Assertiveness, Judgement, Attention to detail, Accuracy, Deadline-driven.

WORKING CONDITIONS:

• 60% Office-based
• Required to visit establishments for inspections and investigations.

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