Job Description

Job Classification

138392 - Chief Information Officer: Business and Commercial Banking
Closing date - 30 April 2025

Job Family
Information Technology
Career Stream
It Operations
Leadership Pipeline
Manage Sub Function: Group

Job Purpose

The CIO is a technology leader tasked with enabling the business objectives of Business and Commercial Banking (BCB) through innovative use of technology and data. Operating within an "n-in-a-box" model, they collaborate closely with BCB counterparts (e.g., Chief Product Officer) while overseeing tribe tech leads and balancing both BCB-specific and Enterprise-wide technology responsibilities.

Job Responsibilities

Technology strategy and leadership

Develop and implement a technology strategy that aligns with the BCB's business objectives, leveraging technology and data to drive growth. Partner with the Chief Product Officer and other cluster leaders in BCB to identify and prioritize technology-enabled opportunities. Oversee the adoption of an "n-in-a-box" operating model, ensuring seamless integration of technology solutions within BCB. Monitor and manage BCB's KPIs, such as business value generation, lead time, release frequency, change failure rates, system performance, data utilization, and customer satisfaction, to measure success

Tribe Management & Tech/Engineering excellence

Provide direct leadership to tech leads within BCB's tribes, fostering innovation, accountability, and technical excellence. Guide tribe teams and engineers in delivering technology and data solutions that support BCB's priorities, such as product development or operational efficiency. Facilitate collaboration between tribe tech leads and cluster business / product leaders to ensure alignment on goals and deliverables. Build a high-performing technology and engineering culture within BCB, focusing on engineering skill development and agile practices.

BCB-Specific Technology Enablement

Drive the deployment of BCB-specific systems, applications, and data platforms (e.g., customer analytics tools, product-specific apps) across the full SDLC (design, build, deploy, operate) Ensure the BCB's technology infrastructure supports business needs, including scalability, security, and regulatory compliance, working in partnership with other teams within Group Technology Champion the use of data-driven insights to enhance BCB decision-making and customer experiences. Lead digital transformation initiatives unique to BCB, such as adopting AI or automation for BCB's processes.

Group Technology Project Delivery

Take ownership of non-BCB / Enterprise responsibilities by contributing to bank-wide technology projects that span multiple clusters. Collaborate with other CIOs and group-level leaders to deliver enterprise initiatives, such as core system and platform upgrades or cybersecurity enhancements and vulnerability management. Ensure BCB's interests are represented in Enterprise technology strategies while balancing resources between cluster and bank-wide priorities. Manage dependencies and timelines for Enterprise projects, ensuring minimal disruption to BCB's operations.

Job Responsibilities Continue

Risk, Compliance & Innovation

Implement robust cybersecurity and data protection measures to safeguard BCB operations and comply with relevant regulations. Proactively identify and mitigate technology risks, such as system failures or data breaches, within BCB. Stay ahead of industry trends, integrating emerging technologies (e.g., cloud, blockchain) into both BCB and Enterprise initiatives. Ensure all technology and data practices adhere to internal governance standards and external regulatory requirements

IT Service Management

Run the bank with clear objectives being availability, reliability, resilience (DR | BCP | Continuous Processing), security, compliance and efficiency. Prioritise asset health with clear asset roadmaps to ensure applications remain relevant.

Data Analytics and Insights

Lead BCB's analytics team to design impactful analytics projects, focusing on actionable insights that drive business performance across Aligns data and analytics priorities with the business priorities of BCB. Leads decision-making regarding which analytics cases are to be executed within BCB. Guides the data strategy and -architecture that supports the execution of the data and analytics use cases for BCB. Provide thought leadership on modern technologies such as AI and Gen-AI, collaborating with the Group Analytics team for alignment. Develop self-serve analytics capabilities to empower more users within BCB with data-driven decision-making tools. Support innovation by implementing new analytical approaches, staying updated with industry trends and advancements.

knowledge

Relevant regulatory knowledge Knowledge of banking regulations and cybersecurity best practices. Deep understanding of banking systems, data analytics, and emerging technologies (e.g., AI, cloud) Proficiency in data-driven decision-making and analytics platforms Understanding of modernized engineering practices, agile methodologies, data, (cyber & information) security, AI / GenAI / ML Expertise in advanced data analytics, data strategy development, and data governance to drive business insights and ensure regulatory compliance Essential Qualifications - NQF Level
Professional Qualifications/Honour's Degree Preferred Qualification

Bachelor's degree in computer science, Information Technology, Data Science, Business Administration, or a related field.

Master's degree (e.g., MBA) or advanced certifications (e.g., ITIL, TOGAF, PMP, or data-related credentials like CDMP) strongly preferred.

Essential Certifications
Formal certification from relevant professional bodies

Skills

Strategic vision to align technology and data with cluster business goals Effective communication to bridge technical and business stakeholders Adaptability to manage cluster, non-cluster and Enterprise responsibilities Planning and Organising Builds & maintains relationships Business acumen Holistic, integrative, end to end thinking and problem solving Technical know-how to inspire and support engineering craft development Leadership ability to manage tribe tech leads and foster collaboration with cluster counterparts (e.g., Chief Product Officer) Financial acumen for budgeting and ROI analysis of tech investments

Minimum Experience Level

+15 years of progressive experience in technology leadership roles, with at least 5 years in a senior IT position within the banking or financial services industry with expertise in delivering scalable, secure, and compliant technology solutions.

Technical / Professional Knowledge

Budgeting Business administration and management Business principles Business terms and definitions Capacity planning Change management Communication Strategies Diversity management Employee training/development Financial Accounting Principles Governance, Risk and Controls Organisational behaviour theory Principles of project management Relevant regulatory knowledge Stakeholder management Strategic planning Talent management Business writing skills Management information and reporting principles, tools and mechanisms System Development Life cycle(SDLC) Service orientated Architecture (SOA) IT Risk and security principes ITIL IT Architecture IT Concepts Client Service Management Behavioural Competencies
Energizing the Organization Establishing Strategic Direction Operational Decision Making Business Savvy Cultivating Networks and Partnerships Financial Acumen Strategic Influence Leading Change
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Please contact the Nedbank Recruiting Team at +27 860 555 566