Job Description

Established in 2010, GBS stands as a beacon of innovation, performance and enduring customer satisfaction. We pride ourselves on fostering a dynamic and inclusive workplace where innovation thrives, and every employee is empowered to contribute their best.As we continue to grow, we are seeking a visionary Chief People Officer (CPO) to lead our human resources strategy and drive our people-centric initiatives.The Chief People Officer (CPO) will serve as a strategic partner to the executive team, responsible for crafting and executing the companys human capital strategy. This role encompasses oversight of all facets of the people function, including talent acquisition, employee relations and engagement, compensation and benefits, organizational culture, and overall HR operations. We seek a forward-thinking leader who is passionate about fostering a positive work environment and driving organizational excellence through a people-first approach.Key Responsibilities:

• Strategic Leadership:

• Develop and implement a comprehensive people strategy aligned with the companys business objectives.
• Partner with the executive team to address organizational challenges and leverage opportunities.
• Drive organizational change initiatives and ensure they align with business goals.
• Talent Acquisition and Management:

• Oversee recruitment and onboarding processes to attract and retain top talent.
• Develop and execute talent management strategies, including succession planning and career development.
• Cultivate a high-performance culture through effective performance management and employee engagement programs.
• Employee Relations and Engagement:

• Manage employee relations issues, providing guidance on conflict resolution and disciplinary actions.
• Design and execute programs to enhance employee satisfaction and retention.
• Promote open communication and feedback mechanisms to ensure employee voices are heard.
• Develop strategies to improve employee engagement, work-life balance, and job satisfaction.
• Implement feedback systems to measure and enhance employee engagement and address concerns proactively.
• Design and promote programs that foster a positive work environment, team building, and employee well-being.
• Establish recognition programs to celebrate individual and team accomplishments, reinforcing a culture of appreciation.
• Compensation and Benefits:

• Oversee the design and administration of competitive compensation and benefits programs.
• Ensure compliance with legal and regulatory requirements related to compensation and benefits.
• Review and enhance payroll processes to ensure compliance and efficiency.
• HR Operations:

• Optimize HR processes and systems for enhanced efficiency and effectiveness.
• Monitor and analyze HR metrics to drive data-informed decisions and continuous improvement.
• Driving Culture:

• Design and implement a cultural strategy that aligns with the companys vision and values, fostering inclusivity, innovation, and collaboration.
• Serve as a role model for organizational culture, demonstrating and promoting behaviors and attitudes that support company values.
• Conduct regular assessments of organizational culture and use insights to drive continuous improvement.
• Integrate culture into all aspects of the employee lifecycle, from recruitment to career development.
• Reward and Recognition:

• Ensure alignment of people strategies with company goals and adapt strategies based on evolving priorities.
• Facilitate the alignment of individual and team goals with organizational objectives, ensuring clarity and transparency.
• Lead change management efforts related to people initiatives, ensuring smooth transitions and minimal disruption.

The successful incumbent must have the following qualifications and experience:

• BA in Human Resources, Business Administration, or a related field; advanced degree or MBA specializing in HR, Organizational Development, or Leadership preferred.
• 10-15 years of progressive HR experience, including at least 7 years in senior leadership roles, ideally within a call center environment.
• Extensive experience in leading HR teams, talent management, and performance management.
• Proven track record in strategic planning, employee engagement, and culture development.
• Experience in managing employee relations, conflict resolution, and developing engagement programs.
• Proficient in designing and administering competitive compensation and benefits programs.
• Skilled in optimizing HR processes and leveraging HR metrics for informed decision-making.
• Demonstrated ability to design and implement cultural strategies that align with organizational values.

Skills:

• Proven leadership and change management skills.
• Strong understanding of HR best practices, employment laws, and regulations.
• Excellent interpersonal and communication skills, with the ability to influence and build relationships at all levels.
• Experience in driving diversity and inclusion initiatives.
• Ability to analyze and interpret HR metrics to drive decision-making.

Attributes:

• Visionary leader with a passion for developing and mentoring talent.
• Strategic thinker with a results-oriented approach.
• Collaborative and approachable, committed to fostering a positive work environment.
• Adaptable and resilient, thriving in a fast-paced and dynamic setting.

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.NB: Thank you for choosing GBS as your employer of choice. Please note that if you do not hear from us within 14 working day, please regard your application as unsuccessful. We wish you well in your future endeavors.

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