Job Description

Solutions Architecture



Lead technical architecture design and planning.



Conduct technical scope sessions with clients and internal teams.



Manage and participate in customer and supplier meetings for requirements gathering and strategy alignment.



Design detailed implementation and contingency plans.



Oversee testing, deployment, and execution of technical solutions.



Customer Success Consultants



Act as a senior advisor on complex client projects and initiatives.



Deliver advanced training and mentorship to the Customer Success team.



Review and support the development of technical proposals and RFP responses.



Support Oversight



Provide senior advisory support on technical escalations.



Develop and conduct training programs for support staff.



Oversee incident management for both server and supplier issues.



Drive development and enforcement of Standard Operating Procedures (SOPs).



Handle service reconciliations, escalations, and reporting.



Domains Management



Provide leadership in consultation, scoping, implementation, administration, and ongoing management across all domain-related projects.



Vendor and Platform Oversight



Microsoft - Tenant & Supplier

Full lifecycle involvement:

consultation, scoping, implementation, administration, and management.



Manage Microsoft portals, pricing administration, and handle supplier queries and escalations.



Silicon Sky - Tenant & Supplier



Oversee product consultation, implementation, tenant administration, and supplier management.



Handle pricing and supplier portal operations.



Sophos - Tenant & Supplier



End-to-end management from product consultation to supplier engagement.



Ensure platform and security implementations meet industry standards.



Nable Cove Data



Full responsibility for consultation, implementation, administration, and management.



Consultation on products and services



Scoping



Implementation



Administration



Management



Work with technical staff to maintain performance, integration, and platform compliance.



Nable Mail Assure



Consultation on products and services



Scoping



Implementation



Administration



Management



Connect



Lead consultation, proposal development, scoping, and management for Fresh Service solutions and related integrations.



Networking Solutions



Cambium, Unifi, Grandstream (Tenant)



Provide consultation and scoping services.



Manage ongoing operations and system enhancements.



Internal Operations

Oversee internal systems including:

Kaseya Autotask



Kaseya VSAX



Kaseya Quote Manager



CloudQuote



Administer hosted environments and lead internal project advisory functions.



Support PR and marketing with technical content development and strategy.



Bachelor's or master's degree in computer science, Information Technology, or a related field.



Minimum of 8-10 years of experience in a technical leadership or architectural role.



Proven experience with multi-vendor environments (Microsoft, Sophos, Silicon Sky, N-able, Cambium, Unifi , Grand stream).



Deep understanding of SaaS platforms, security systems, and cloud-based services.



Experience managing support teams, professional services, and vendor relationships.



Between 7 - 10 Years